You probably know Intercom… but did you know they recently incubated a new startup called Fin) that has already surpassed the core business?
They’ve pulled off a massive transition to an AI-native product and design org so today we’re going behind-the-scenes with their VP of Design Emmet Connolly).
Some highlights:
Why Emmett believes designers will own the frontend
The opportunity for design systems in an AI-first world
What Emmett looks for when hiring designers in the AI era
Why liquid glass represents the wrong direction for design
How Intercom’s AI product Fin overtook their core business
Why the start of an S-curve is the best time to be a designer
How AI is flipping the traditional product development process
a lot more
Plato’s cave analogy)
OpenAI’s forward deployed engineer role)
Apple’s liquid glass design)
Fons Mans helped on the design of Fin)
