On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.
Show Notes
Jason Fried and David Heinemeier Hansson's most recent book, It Doesn't Have to be Crazy at Work) - 1:41
Basecamp's Support team) - 6:03
Basecamp's Status page) - 6:40
DHH's timeline) from November 8 and his post-mortem), published on Signal v. Noise - 6:46
Our episode on "How to Say You're Sorry") - 15:57
