In the last several years, a group of Basecamp customer support representatives has developed an expertise around "on-call support," or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of curiosity, creativity, and an approach to programming that emphasizes fixing over building.
Show Notes
Basecamp's customer support team) - 00:13
Jim Mackenzie on Twitter) - 00:55
Jamis Buck on Twitter) - 3:18
Jamis adapted his original Basil & Fabian on-call notes into a series that teaches newbies about algorithms and computer science. You can read Basil & Fabian on Jamis' website) or on Kindle) - 3:27
Dan Kim) is now a programmer on Basecamp's Android team - 5:57
how to make templates in Basecamp 2) - 6:30
Wikipedia's explanation of traceroutes) - 13:54
Kibana) is another technical tool used at Basecamp - 14:55
our episode) about holding office hours - 16:05
Rosa on Twitter) - 16:07
