In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.
The topics we cover
[2:00] Customer success vs customer support
[5:10] Response time
[8:59] Post-support surveys
[10:58] When to hire first customer support person
[13:02] Chat widgets
[17:09] Doing customer support early on as a founder
[18:01] Training customer support to ask a question
[19:00] Dealing with abusive customers
[21:10] Customer support tool
Links from the show
If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question) for an upcoming episode. We'd love to hear from you!
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