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cover of episode India’s '10-minute' delivery craze

India’s '10-minute' delivery craze

2025/6/22
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Business Daily

AI Deep Dive AI Chapters Transcript
People
A
Adit Balicha
A
Ashima Gupta
H
Himanshu Batra
M
Manmeet Kaur
N
Nirmala Sitharaman
S
Sandeep Anchatopadhyay
S
Sandeepan Chattopadhyay
S
Siddharth Jain
T
Tripti Garg
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Topics
Tripti Garg: 作为一名消费者,我非常喜欢这些快速配送应用带来的便利,就像拥有一个在线便利店一样。虽然价格稍贵,但其便捷性远胜于价格。我最初只购买杂货,但现在我发现它们也卖化妆品和婴儿用品,选择非常丰富,这让我对这些应用产生了依赖性。 Adit Balicha: 我们的Zepto致力于通过优化微仓网络,在10分钟内将杂货送达顾客手中。在疫情封锁期间,我们看到了快速配送的巨大需求,因此我们进行了实验,发现10分钟的配送速度能够显著提高顾客的购买频率和订单量。我们通过将顾客与最近的黑暗商店匹配,实现快速配送,从而满足顾客的紧急需求。 Sandeep Anchatopadhyay: 黑暗商店本质上就是一个经过美化的仓库,通过移动技术实现配送和选择。快速商务公司通过批量购买获得更高的折扣,从而提高利润空间。然而,黑暗商店的监管存在漏洞,缺乏安全和合规的保障,这需要引起重视。 Ashima Gupta: 我经常使用配送应用程序购买生活用品,但最近我发现某些产品存在质量问题,例如牛奶变质。由于无法退货,我现在会检查产品的有效期,或者直接从市场购买,以确保食品安全。 匿名外卖员: 作为一名外卖员,我深感快速送货的压力,这危及了我们的生命安全。我们每天工作很长时间,收入微薄,且缺乏足够的保障。希望社会能够关注我们的权益,改善我们的工作条件。 Siddharth Jain: 印度即时配送行业发展迅速,但也面临着人才短缺和劳工权益等问题。政府在制定规范和政策方面发挥作用,但希望行业能够走在政府之前,主动采取行动。未来,快速商务有望打入小城镇市场,并拓展到高价商品领域。 Himanshu Batra: 作为一家传统零售店的经营者,我深感快速商务对我们业务的冲击。顾客更倾向于在线订购,因为他们可以获得更多的产品选择和便利的配送服务。我们需要政府的支持,以应对快速商务带来的挑战。 Nirmala Sitharaman: 我们的零工经济初创企业,尤其是快速商务,是印度独有的一种创新。实体零售业面临快速商务的挑战,我们需要支持实体零售业。

Deep Dive

Chapters
The episode begins by highlighting the convenience of quick commerce apps in India, exemplified by Tripti Garg's experience ordering snacks. It emphasizes the ease and speed of the service, despite its higher cost, and notes the expanding product range offered by these apps beyond groceries.
  • Instant delivery apps are popular in India for their speed and convenience.
  • Apps offer a wide variety of products beyond groceries.
  • Convenience outweighs cost for many consumers.

Shownotes Transcript

Groceries delivered to your doorstep in just 10 minutes? India’s online platforms are promising this instant delivery for millions of shoppers – items at your door in between 10 and 30 mins.

But behind the convenience lies a deeper story - exhausted gig workers, struggling family-run stores, and questions about the long-term sustainability of the business model.

We look at the real cost of India’s quick commerce, or Q-commerce, industry.

If you would like to get in touch with the show, please email: [email protected]

Presented and produced by Devina Gupta

(Picture: A Swiggy delivery rider and a rider for rival brand Zepto on their bikes with delivery boxes in Mumbai, India. Credit: Getty Images)