What are the most common customer complaints you receive in your restaurant?
Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen within a snap of a finger.
But what does a customer complaint mean? How to handle customer complaints? Ultimately, it is a gap between a customer who is expecting our food or service, and our failure to meet that expectation.
In today's show, we are talking about the five most common restaurant complaints and solutions, such as:
❌Wait time (speed of service)
❌Order inaccuracy
❌Dirty Restrooms
❌Friendly servers (greeting)
❌Poor Handling of our Customer Concerns
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