55- Utilize Comment Cards and Feedback to Ensure Great Restaurant Experience | with Will Wilson
Making Dough Show | Restaurant Show
Shownotes Transcript
Links and Resources:
**The Ultimate Restaurant Marketing Guide and all our FREE Resources at **https://www.makingdoughshow.com/resources)
**FREE Comment Card Template: https://docs.google.com/document/d/11O8PksnndJlJUh8TyP697oiKrNhdz_ZAqihbn2da-yw/edit?usp=sharing)__ **__
**Click on the link below to learn more about Bloom Intelligence: **https://www.bloomintelligence.com/restaurant-marketing/restaurant-comment-cards/ )
What are the benefits of surveying customers immediately after their visit?
A lot of times, as restaurant owners and managers, our main focus is getting the food to the customers mouth as fast as we can with the friendliest service.
It’s so hard to acquire a new customer. That’s where the majority of our marketing dollars go. So, it would be wise to have a strategy as to what happens after their visit. If they were happy, great! Maybe we can prompt them to go to our review sites and give us a 5 star review.
And if they were unsatisfied for whatever reason, we want to know about it so we can make it right.
The truth is that typically most customers when they have a bad experience, they just leave and never come back.
So you need to create tools to capture the customer's experience right after they leave, and this is what WiFi Marketing is essential for, its capability to survey customers just a few minutes after they visit your restaurant.
Learn more about WiFi Marketing as a new restaurant trend in conducting customer surveys and how it can help restaurant owners become more profitable.
// WHO: Matthew and Hengam Stanfield are the owners of two restaurants in San Antonio. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience. They are passionate about helping you own and run a profitable restaurant that does not own you!
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