Today, we are talking about one of the greatest sins in customer service. And that is complaining about your customers.
Have you ever caught yourself complaining about your customers in front of your people?
If you are the owner or the manager, or you are in a leadership position, it's a huge NO-NO!
No matter how demanding a customer can be, we should NEVER complain babout them.
It has nothing to do with the customers, but what you do with the culture of your company.
It's about the practices of your company on how you deal with demanding or rude customers.
How you manage this kind of situation sets the tone for your whole team, how they roll their eyes because you roll your eyes.
You and I must remember the long term effects of the different attitudes, the gestures, or the words that come out of our mouth. It's because everybody is watching.
As they are watching you, your people will do what you tolerate. Just like parenting, they will do what you do, not what you tell them to do.
