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How to walk purposefully?
A few days ago, our front of the house manager was talking to me about our team. She said, "Did you know that we need to teach our people how to walk purposefully?"
Puzzled, I asked her what she meant by that.
I got blown away with her answer. She stated that we must train our people on how to walk purposefully -that is to walk with urgency, walking with an awareness of their surroundings.
To walk purposefully is not about being rushed, nor ignoring details. It is about being laser-focused on a task at hand.
For instance, you need to read the body language of the customers in one table who probably need a to-go box. Or that other table is almost done as you bring them the check.
To walk purposefully is having to anticipate what the customers would require next and provide them with the service that is needed.
It is going to require an enormous amount of multi-tasking and presence of mind that our servers need to implement, and I admire my team for that.
