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When the cat's away, the mice will play.
Sometimes, it happens when people will do as they please in the absence of their supervisor or manager, especially in neglecting or breaking the rules.
As a restaurant owner or manager, did this ever happen to your operations?
Do you notice a shift in your operations or standards, whether you are there or not there? How about the performance of the team, does it change when your manager is present or absent?
We recently went through this season in our restaurant that whenever the manager is there, everything goes well and fast. The staff is out, and things are spotlessly clean.
But the moment the manager steps out of the restaurant, the team's standard suddenly goes down. It's as though people are quite not on top of it without supervision.
And this is quite alarming.
