In this edition, we're delving into how to not just attract the right customers, but keep them, and keep them happy. Joining us is the amazing Christina Garnett, Fractional Chief Customer Officer & Advisor.
Christina, an award-winning customer-centric leader, master of community, and driver of customer fandoms, shares her insights into the real customer experience and how to level it up. Whether it’s as a writer, strategist, or host, Christina’s dedication to cultivating customer delight is clear throughout her & the customer’s successes.
In our conversation, we tackle pressing topics, including:
🚀 Differentiating why companies need Chief Customer Officers
👂 Being a shepherd across silos and departments to increase customer satisfaction
📊 How customer journeys are not a linear pathway
💡 How brands can integrate empathy and delight into creating real customer relationships
Christina and I dive deep into these areas, providing practical advice and real-world examples. Join us as we investigate creating customer-centric strategies that hit their marks. Don't miss out—subscribe to Markigy with Leanne Dow-Weimer for more insights and expert conversations. Let's get into it! 🌟
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