cover of episode How to build a team that can “take a punch”: A playbook for building resilient, high-performing teams | Hilary Gridley (Head of Core Product, Whoop)

How to build a team that can “take a punch”: A playbook for building resilient, high-performing teams | Hilary Gridley (Head of Core Product, Whoop)

2025/6/15
logo of podcast Lenny's Podcast: Product | Growth | Career

Lenny's Podcast: Product | Growth | Career

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Hilary Gridley: 在职场中,保持积极心态至关重要。当团队成员因工作中的挫折感到沮丧时,我鼓励他们将注意力从负面情绪和他人评价上转移到可以采取的积极行动上。与其纠结于别人如何看待你,不如专注于如何通过实际行动来改变这种看法。这种方法的核心在于“反向编程”,即通过行动来证明与负面评价相反的特质。例如,如果因为在会议上表现不佳而担心被认为不够专业,那么就主动寻找机会展示自己的专业能力。这种策略不仅能帮助个人走出情绪低谷,还能增强他们的自信心和掌控感。此外,挑战消极思维模式也很重要。作为管理者,不应只是认可团队成员的负面情绪,而应鼓励他们质疑这些想法的真实性,并寻找证据来反驳它们。这种积极的应对方式能够帮助团队成员更好地应对职场中的各种挑战。

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Chapters
Product leadership roles are demanding and can take a toll on mental health. This chapter explores strategies for building resilience and teaching teams to handle setbacks and criticism productively.
  • Focus on actionable steps to counter negative narratives.
  • Teach specific tactics for dealing with hardship.
  • Encourage risk-taking and embracing challenges.

Shownotes Transcript

Hilary Gridley is the Head of Core Product at WHOOP and a passionate thought leader in leveraging AI to elevate product teams and management practices. With extensive experience tackling challenging problems in regulated industries and high-stakes environments, Hilary emphasizes the importance of building resilience and adaptability within teams. Previously, she was a senior director of product at Big Health) and a senior product marketing manager at Dropbox.

In this episode, you’ll learn:

• How to teach your team to be able to “take a punch”

• Specific tactics to counter negative perceptions and reframe setbacks productively

• Powerful behavioral strategies to form positive habits

• Practical approaches for creating space in your workday to encourage creativity and deep thinking

• The underestimated potential of AI in accelerating your personal and professional growth

• Why you’re not the protagonist at your company (and why that’s liberating)

• How WHOOP uses reward loops to drive real behavior change

Brought to you by:

WorkOS)—Modern identity platform for B2B SaaS, free up to 1 million MAUs

Persona)—A global leader in digital identity verification

Attio)—The powerful, flexible CRM for fast-growing startups

Where to find Hilary Gridley:

• X: https://x.com/yourgirlhils)

• LinkedIn: https://www.linkedin.com/in/hilarygridley/)

• Newsletter: https://hils.substack.com/)

• Maven course: https://maven.com/hilary-gridley/ai-powered-people-management)

Where to find Lenny:

• Newsletter: https://www.lennysnewsletter.com)

• X: https://twitter.com/lennysan)

• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/)

In this episode, we cover:

(00:00) Hilary’s background

(04:31) Teaching teams to handle criticism and setbacks

(17:57) Behavioral activation and mental health in the workplace

(22:59) The importance of putting yourself out there

(27:51) Transparency and communication in leadership

(38:10) How to respectfully disagree with your manager

(41:49) How to use “magic questions” to decode how people think

(49:54) Why you’re not the protagonist at your company

(52:48) Aligning with the CEO's vision

(01:01:02) Building effective habits

(01:11:14) Promoting team well-being

(01:14:28) Creating space for creativity

(01:20:45) AI’s role in accelerating learning

(01:30:35) Pivotal career moments

(01:37:21) Lessons from failure

(01:39:49) Exciting new features of WHOOP 5.0

(01:44:19) Lightning round and final thoughts

Referenced:

• How to become a supermanager with AI: https://www.lennysnewsletter.com/p/how-to-become-a-supermanager-with)

• How custom GPTs can make you a better manager | Hilary Gridley (Head of Core Product at Whoop): https://www.lennysnewsletter.com/p/how-custom-gpts-can-make-you-a-better-manager)

• WHOOP: https://www.whoop.com/)

• Big Health: https://www.bighealth.com/)

• What is behavioral activation?: https://www.medicalnewstoday.com/articles/behavioral-activation)

• Will Ahmed on LinkedIn: https://www.linkedin.com/in/willahmed/)

• Joe Gebbia on LinkedIn: https://www.linkedin.com/in/jgebbia/)

• Zach Abrams on LinkedIn: https://www.linkedin.com/in/zacharyabrams/)

• Coinbase: https://www.coinbase.com/)

• Bridge: https://www.bridge.xyz/)

• Stripe: https://stripe.com/)

• The paths to power: How to grow your influence and advance your career | Jeffrey Pfeffer (author of 7 Rules of Power, professor at Stanford GSB): https://www.lennysnewsletter.com/p/the-paths-to-power-jeffrey-pfeffer)

• Paths to Power course: https://jeffreypfeffer.com/wp-content/uploads/2019/10/Pfeffer-OB377-Course-Outline-2018.pdf)

• VO₂ max: https://en.wikipedia.org/wiki/VO2_max)

• Peter Attia on X: https://x.com/PeterAttiaMD)

• Hilary Gridley’s 30 days of GPT: https://docs.google.com/spreadsheets/d/1zJ4rbi9YcQuGqGxc6-AQD0-44oT9l4Eyono0AdpgJbA/edit?gid=0#gid=0)

• The Handle Bar in Boston: https://www.thehandlebarstudios.com/ourstudios/charlestown)

• From chalkboards to chatbots: Transforming learning in Nigeria, one prompt at a time: https://blogs.worldbank.org/en/education/From-chalkboards-to-chatbots-Transforming-learning-in-Nigeria)

• Product Management Logic Coach GPT: https://chatgpt.com/g/g-673290301700819084afa36bdbcdfa3b-product-management-logic-coach)

• Dropbox: https://www.dropbox.com/)

• WHOOP Advanced Labs: https://www.whoop.com/us/en/waitlist/?srsltid=AfmBOor2pP5qC3n7I23Z0ZIrYE99CjAKT9xSHQxbuyxmz_wFUBGH3e-n)

• Negative capability: https://en.wikipedia.org/wiki/Negative_capability)

• John Keats: https://en.wikipedia.org/wiki/John_Keats)

The Rehearsal: https://www.hbo.com/the-rehearsal)

• Zwift: https://www.zwift.com/)

• Beavis and Butthead Do ‘Creep’: https://www.youtube.com/watch?v=zv_gSmH0Ieg)

• “Sea Grapes” by Derek Walcott: https://www.poetryfoundation.org/poems/57111/sea-grapes)

• Free month of WHOOP: https://join.whoop.com/us/en/hilary/)

Recommended books:

7 Rules of Power: https://jeffreypfeffer.com/books/7-rules-of-power/)

Outlive: The Science and Art of Longevity: https://www.amazon.com/Outlive-Longevity-Peter-Attia-MD/dp/0593236599)

East of Eden: https://www.amazon.com/East-Eden-John-Steinbeck-Centennial/dp/0142004235)

The Sun Also Rises: https://www.amazon.com/Sun-Also-Rises-Hemingway-Library/dp/1501121960/)

Anna Karenina: https://www.amazon.com/Anna-Karenina-Leo-Tolstoy/dp/0143035002)

Production and marketing by https://penname.co/). For inquiries about sponsoring the podcast, email [email protected]).

Lenny may be an investor in the companies discussed. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe)