Our guest today is Jeanette Mellinger), Head of UX Research at BetterUp and our User Research Expert in Residence at First Round.
In today’s conversation, Jeanette unspools her tested playbook for high-quality customer interviews, with particular advice for founders in the very early days of validating an idea, including:
The three-step framework for a thorough user-research process
The biggest mistakes she’s noticed after working with dozens of early-stage companies
Specific advice for structuring an interview flow and crafting better questions that unlock essential insights
You can follow Jeanette on Twitter at @jnetmell)
You can email us questions directly at [email protected]) or follow us on Twitter @firstround) and @brettberson).
