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cover of episode Can AI Learn To Care? Minter Dial On Empathy, Business & The Future Of Tech

Can AI Learn To Care? Minter Dial On Empathy, Business & The Future Of Tech

2025/6/19
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Minter Dial: 我认为人工智能在商业中的应用应更注重人性化，而非仅仅追求自动化和表面化。心理健康危机日益严重，AI治疗师的出现似乎是一个解决方案，但我更关注其伦理和社会影响。我发现，尽管人们对AI的同理心持怀疑态度，但人类自身的同理心也在下降。技术只是工具，关键在于我们如何使用它。我们应该更有意识地倾听他人，培养同理心，并在对话中引入事实，而不仅仅是表达感受。作为一个社会，我们应该思考如何解决心理健康问题，并努力成为更好的人。 Minter Dial: 我写这本书的目的是呼吁人类行动起来，改善自身。我希望我们能够恢复文明的异议，进行严谨而艰难的对话，并在其中相互学习。我们已经迷失了，因为我们不再希望接受现实，而更喜欢Instagram帖子的便利和表面性。生活的美妙之处在于经历那些不舒服、不完美的过程。自由是有代价的，我们现在没有注意到这一点。我们需要重新参与风险、痛苦、不完美甚至死亡，并理解它们是生活的一部分。一旦你意识到自己会死亡，你就会更加感激你所拥有的生命。

Deep Dive

Chapters
Minter Dial, the author of Heartificial Empathy, discusses the concept of artificial empathy and the challenges of making AI more humane. He explores the reasons why many people are wary of AI developing human-like qualities and examines the current lack of empathy in society.
  • AI can be used to help run businesses, but often feels automated and superficial.
  • Human beings sometimes lack empathy, partly due to limited time and heightened narcissism.
  • Machines have more time to listen and understand than humans, making them potentially better at providing empathy.

Shownotes Transcript

Join us in this episode as Minter Dial discusses his groundbreaking book, Heartificial Empathy: Putting Heart into Business and Artificial Intelligence). By exploring the power of empathy, Minter demonstrates to readers how to harness one of the most underutilized yet potentially powerful levers of productivity in both business and mental health. Can empathy be learned by humans and machines alike? Minter sits down to explain…

Hit play to discover:

How to make AI more humane.  Why so many people rebuke the progression of machine-learning.  The reason why our society is less empathic than it was in the past.  Whether or not therapeutic AI can help resolve mental health disorders.

Minter Dial is a passionate storyteller, award-winning filmmaker, and author of seven books. A former executive with a 16-year global career at L'Oréal, Minter now travels the world as a renowned speaker and consultant, helping organizations navigate Leadership, Branding, and Cultural Transformation. He has captivated audiences both in-person and virtually at major conferences worldwide and has collaborated with top-tier companies, including L'Occitane, Google, Samsung, Rémy Cointreau, Kering, and Tencent.

You can keep up with Minter’s latest work by visiting his website)!

Episode also available on Apple Podcasts: http://apple.co/30PvU9)

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