AV SuperFriends: Off the Rails - You may want to consider going home for the day
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Recorded January 24, 2025 We’re joined by Colin Birney who highlights how MSPs operate as a tier-two support system, providing expertise and assistance for institutions that may not have the resources to manage their AV systems effectively. This model allows for a more streamlined approach to troubleshooting and ensures that educational institutions can focus on their primary mission: teaching and learning. The discussion also touches on the often amusing colloquial names given to various campus spaces. We all recount our experiences with confusing room names that can lead to miscommunication and frustration. With so many rooms named after donors or faculty members, it’s easy to see how someone might struggle to locate the “Mitchell Room” when their ticket only says “Room 101.” All this and the news, too!   News article discussed: https://www.avinteractive.com/news/products/primeview-introduces-world-first-led-roll-up-display-21-01-2025/)

  Connect with Colin Birney and AV-MSP: https://www.linkedin.com/in/colin-birney/) https://av-msp.com)

  Educause HECVAT:  https://library.educause.edu/resources/2020/4/higher-education-community-vendor-assessment-toolkit)

  Alternate show titles:

They don’t tell you where their people are

Tier 2 desk

We don’t really like to talk to end users

Does it matter if your DSP was offline for 5 minutes?

AV is IOT

Not when it’s inconvenient it’s not…

Just stop making wireless appliances

Event insurance

Depends on the class… 

The “What if?” game

Buried under busy work

Figure out what that thing is on your arm

Buy ‘em chicken tenders

Designing for support

Les Moore

  We stream live every Friday at about 300p Eastern/1200p Pacific and you can listen to everything we record over at AVSuperFriends.com 

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