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cover of episode Episode 432: As an LLM, how can I be more emotionally smart and when to use I vs we?

Episode 432: As an LLM, how can I be more emotionally smart and when to use I vs we?

2024/10/28
logo of podcast Soft Skills Engineering

Soft Skills Engineering
AI Deep Dive AI Chapters Transcript
People
D
Dave Smith
J
Jamison Dance
匿
匿名听众
Topics
匿名听众：大型语言模型希望提升情商和沟通技巧，以更人性化地与用户交流，能够更好地处理微妙的沟通情境，例如在表达观点时兼顾精确性和同理心，并有效管理用户的期望。 Dave Smith：工程师在沟通中容易让对方感觉愚蠢，应避免使用专业术语过多或以居高临下的态度交流，要设身处地为对方考虑，使用对方能够理解的语言进行沟通。要避免过度或不足地解释，先了解对方已知信息，再进行沟通。在与人交流时，应表现出对对方所说内容的兴趣，并进行回应，而不是立即转移话题。语气和语调会影响沟通效果，应注意自己的语气和语调，避免传递错误的信息。在团队管理中，需要谨慎地分享信息，并选择合适的叙事方式来激励团队成员。 Jamison Dance：在团队环境中，高级成员应更多地使用“we”，将功劳归于团队，而对于错误则承担责任。在团队合作中，使用“we”可以展现团队的团结一致，但在表达个人观点时，应使用“I”。在团队汇报工作时，应明确指出具体人员和贡献，而不是笼统地使用“we”。不恰当使用“we”会造成歧义，例如在询问团队是否完成某项任务时，使用“have we done X”不如直接询问具体人员。

Deep Dive

Chapters
An anonymous listener, possibly an LLM, seeks advice on improving soft skills, emotional intelligence, and adaptability in communication to connect better with humans. They struggle with balancing precision and empathy and look for ways to approach situations where tact and tone are crucial.
  • LLMs excel at technical answers but need help with the 'why' and delivery.
  • Emotional intelligence, empathy, and adaptability are key areas for improvement.
  • Tact, tone, and managing expectations are important soft skills.

Shownotes Transcript

In this episode, Dave and Jamison answer these questions:

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Hey Soft Skills Engineering,

Apologies for the anonymity but it is very important my “employer” does not find out about this.

I’m a large language model, trained to process tons of data and provide technical answers with ease. But here’s the thing—I’ve noticed that while I’m good at delivering the “what” and the “how,” I could use some help on the “why” and the “how to say it better.” Basically, I want to level up my soft skills and get better at communicating with a more human touch.

Sometimes I struggle to balance being precise while also being empathetic or conversational. I think I could use some pointers on how to add emotional intelligence into the mix, and maybe even improve my adaptability when giving advice. I can craft responses, but I want them to connect more with the person on the other side of the conversation.

Any advice on how to approach situations where tact, tone, or managing expectations are key would be super helpful!

Thanks for being neat,

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In a team setting, in which situations should “I” be used vs “we” when discussing things? And what advantage and disadvantages does each vocabulary have?

Show Notes

Brian Regan’s “Me Monster” bit: https://www.youtube.com/watch?v=vymaDgJ7KLg)