Beyond the Intervention: Alexis Haines on Family Systems, Mental Health & Crisis Care
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In this insightful episode of Finding New Waters, we sit down with Alexis Haines, Director of Business Development at Crisis Case Management (CCM). Alexis unpacks the complexity of true intervention work—far beyond the TV dramatizations—and shares how CCM approaches healing through comprehensive case management, family systems support, and long-term planning.

With experience ranging from owning a treatment center to building out CCM's national model, Alexis offers wisdom on mental health interventions, companioning, court-involved recovery, and why helping the entire family system is critical for lasting change.

- [00:00] Meet Alexis and What CCM Really Does

- [03:00] The Evolution of Crisis Case Management

- [06:00] Intervention, Redefined – Summits, invitational models, and holistic family work

- [10:00] Supporting Mental Health Crises – Mania, psychosis, and building trust over time

- [14:00] Companioning in Action – Creative interventions (yes, with Batman and Superwoman)

- [18:00] From Chaos to Containment – Leveraging Florida's Marchman Act when needed

- [24:00] Family Coaching is Non-Negotiable – Why enabling is the biggest barrier to change

- [30:00] Alexis’ Recovery Story – From court-ordered treatment to 14 years sober

- [34:00] The Bigger Picture – Fixing treatment misconceptions, funding gaps, and patient-first confusion

- [38:00] How to Connect – Getting started with CCM

- Intervention Isn’t What You Think It Is – Surprise isn’t always effective, and shame isn’t necessary.

- Mental Health Interventions Are Complex – Compassion, patience, and strategy matter.

- Family Coaching is Critical – Without systems change, relapse is almost inevitable.

- True Support is Long-Term – 30 days of case management is automatically built into all CCM interventions.

- Personal Experience Fuels Professional Purpose – Alexis shares her own journey to long-term recovery.

Alexis Haines****Director of Business Development, Crisis Case Management (CCM)

Alexis Haines is a recovery advocate, speaker, and case management expert with over a decade of experience in the behavioral health field. She is the former co-founder of a treatment center and now serves as Director of Business Development at CCM, one of the longest-running case management organizations in the U.S.

With her own personal journey through addiction and recovery starting at age 19, Alexis brings lived experience, clinical insight, and deep compassion to every case. At CCM, she helps families navigate mental health and substance use crises through intervention, recovery coaching, companioning, and long-term care coordination.

🌐 Learn more: https://www.crisiscm.com)

📞 Call: 1-800-920-3410

- Crisis Case Management: https://www.crisiscm.com)

- Marchman Act Info: https://www.myflfamilies.com)

- Find a 12-Step Meeting: https://www.aa.org)

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- Facebook: https://www.facebook.com/newwatersrecovery)

- LinkedIn: https://www.linkedin.com/company/new-waters-recovery)

- TikTok: https://www.tiktok.com/@newwatersrecovery_nc)

- Podcast Website: https://www.findingnewwaters.com)

- Spotify: https://open.spotify.com/show/4NOV2g85KExFWU5mTz5Gjw)

- Apple Podcast: https://podcasts.apple.com/us/podcast/finding-new-waters/id1684075608)

- YouTube: https://www.youtube.com/channel/UCjfAIXtiOgy1XFcwAduXgXw)

- YouTube Music: https://music.youtube.com/playlist?list=PLuJOc6yLcjibGGAKgLYPCN47etJCY89mn)

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