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cover of episode 147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson

147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson

2021/10/19
logo of podcast Navigating the Customer Experience

Navigating the Customer Experience

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Darin Dawson) is the Co-Founder and President of BombBomb), a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asset – themselves!

 

Darren leads all sales, marketing, customer success and product development at BombBomb, a fast-growing, Colorado-based software company. He's on a mission to re-humanize the planet and he wants to start with your business communication. He believes that human beings have intrinsic value and that every person deserves to be seen, heard and understood. That's why he co-founded BombBomb.

 

Questions

 

  • Could you share with us a little bit about your journey in your own words and how you got to where you are today, could you share that with us?
  • Could you share with our audience for those who may not have listened to Ethan's episode last year or never heard of BombBomb, what is it that BombBomb does and how can that help a business?
  • Why video, why should we use video to connect and communicate daily with people?
  • What is customer experience and why do you think it matters?
  • Could you share with us maybe some of the values that BombBomb is built on that has helped BombBomb to really be able to realize fulfilling those needs for your customers? And why do you think an internal culture needs to be very impactful in order to execute a strong external culture?
  • Could you explain to us in very layman terms, what does it mean to re humanize people? What are we lacking that we need re humanization? Could you share with us what does that really mean?
  • Could you also share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business?
  • Could you also share with us maybe one or two books that have had the biggest impact on you, it could be a book that you read a very long time ago, or even one that you've read recently, but it still has had a great impact on you.
  • Could you also share with us what's the one thing that's going on in your life right now that you're really excited about? It could be something you're working on to develop yourself or your people.
  • Where can listeners find you online?
  • Do you have a quote or saying that you use in times of adversity or challenge? This quote kind of helps to get you back on track and get you refocused if for any chance you got derailed.

 

Highlights

 

Darin’s Journey

 

When asked about his journey, Darin shared that he feels like it may be a little bit non typical, so for instance, he never graduated the university, so he didn't go to college, he did but he didn’t graduated as his father said very good advice to him at that age, “Maybe college isn't for you.”

 

He was always entrepreneurial, he saw that in him and thought that he should pursue that and kind of get after doing his own thing. He grew up on a farm, hard working all his life, got given a good what they call there a Midwestern work ethic and ended up moving to Colorado in 1995 when he was 21 years old and have been there ever since.

 

So, then graduated school but then started this kind of painting business out in Colorado when he was young, he grew that business, it was actually successful. But then in the late 90s, early 2000s he started being interested in all things to do with internet marketing, Pay Per Click strategies, On Demand strategies, things like that and he got involved in the marketing business, was lucky enough to get ownership in that business, to sell that business and then