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cover of episode 174: Business and Leadership Re-Defined with Brad Sugars

174: Business and Leadership Re-Defined with Brad Sugars

2022/10/25
logo of podcast Navigating the Customer Experience

Navigating the Customer Experience

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Send us a text) Brad Sugars) is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and the number one business coach in the world. Over the course of his 30 year career as an entrepreneur, Brad has become the CEO of 9 plus companies and is the owner of the multimillion dollar franchise Action Coach. As a husband and father of 5, Brad is equally as passionate about his family as he is about business, that's why Brad is a strong advocate for building a business that works without you so you can spend more time doing what really matters to you. Over the years of starting, scaling and selling many businesses, Brad has earned his fair share of scars. Being an entrepreneur is not an easy road but if you can learn from those who have gone before you, it becomes a lot easier than going at it alone. That's why Brad has created 90 days to revolutionize your life, it's 30 minutes a day for 90 days teaching you his 30 years experience on investing, business and life.   Questions

  • Could you share a little bit about how you got to where you are today?
  • In your bio, it mentioned that at the end of the day, you want to be working in a business that can work without you. Like so many people don't understand that concept. Could you explain what that means?
  • And so, maybe could you share with us, let's say 3 to 4 success principles, or just things that will help to make you be more successful as a business owner or an entrepreneur.
  • Could you share with us I would say maybe, let's move it up to five traits that a leader needs to really grow and develop their people.
  • Where do you get to that point where you're starting to attract really quality people? Is it because of the energy that you're giving out, your leadership style, what makes the right people or attracts the right people to come to you?
  • What's your views on marketing? Is it something that still needs to be occurring to keep present in the customers mind? And if so, based on the fact that marketing has changed so much I would say in the last 10 to 20 years as you've mentioned, which platforms do you focus your marketing on?
  • Could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business?
  • Could you maybe pick one or two that have had a great impact on you over your lifetime? It could be a book you read recently, or even one that you read a very long time ago.
  • What has been your experience, I would say, let's narrow it down to the last one to two years of customer experience. And I know it's a very general and a wide question, but we just want to get an idea of how your experiences has been across different industries, like travelling to a hotel, or airline or restaurant, or even just local stores that you may visit in your community where you live.
  • Could you share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
  • Where can listeners find you online?
  • Before we wrap our interviews up, we always like to ask our guest, do you have a quote or saying that during times of adversity or challenge you’ll tend to revert to this quote, it kind of helps get you back on track if for any reason you get derailed.

  Highlights   Brad’s Journey