176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth
21:57 Share

Send us a text) Andrew Wolgemuth) founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew grew up in an entrepreneurial environment working at his parents jewellery company in Lancaster, Pennsylvania. After attending West Point and serving as a Platoon Leader in the Army’s 75th Ranger Regiment, he attended Stanford's GSB’s Ignite Entrepreneurship Programme where the idea for Wove) was born.   Questions  

• Could you share with our listeners a little bit about your journey, at least your journey into entrepreneurship, how did you get to where you are today? And what kind of propelled you into that space?
• Could you tell us a little bit about your ecommerce company? What's the name of the company?
• As a business owner, you're operating in the ecommerce space and I'm sure a lot has changed since COVID. What have been some of your key learning opportunities that you've been able to capitalize on? As you know, we went through a pandemic, and now we're emerging out of a pandemic, how have you been able to still satisfy clients, meet their demands despite all of what was happening globally?
• What are maybe one or two key things that as a designer communicates with the client, they try to focus on to ensure that those things are manifested into the product to make people feel like they're a part of what you're purchasing.
• How hard is it to kind of lead a remote base team and leverage their expertise seeing that you're not all in the same space?
• And do you find that the customer experience is better because you're able to kind of navigate that journey, control that journey as much as possible, you have more control over the things that may impact your customer in a positive or a negative way.
• Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business?
• Could you share with us maybe one or two books that you've read, either recently or in the past that have had a great impact on you.
• Could you also share with us what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
• Where can listeners find you online?
• Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed?

  Highlights   Andrew’s Journey   Andrew shared that entrepreneurship actually started for him in his childhood. Both of his parents were young entrepreneurs, they started a family jewellery company when he was just a baby. And so, much of his childhood was spent watching his parents start a business. And he thinks many of the lessons that he learned from watching his parents, both himself and his siblings took with them as they entered into the real world.   About Andrew’s Ecommerce Company Wove   Andrew shared that their company is called Wove. They’re www.wovemade.com/). And what they specialize in is custom engagement rings and we