178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan
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Rama Sreenivasan) is a co-founder and CEO at Blitzz), a live remote video support and inspection platform. Rama has led the company through its initial inception launch and subsequent growth to several million video support minutes per month. Major customers include BMW, Sealy, FedEx, and Rogers Telecommunications.

Before founding Blitzz in 2017, Rama spent several years working as a Scientist and Educator. His biggest joy comes from helping others solve their problems and he is passionate about finding effective ways to disseminate knowledge. Rama has a PhD and MS in Chemical Engineering from the University of Maryland College Park. He also did his Postdoctoral research at MIT in Cambridge, Boston.

Questions

• We always like to give them an opportunity to share in your own words, how you got to where you are today and why you ended up on this journey that you are on?
• So, could you share with our listeners a little bit about Blitzz? What does Blitzz do? Is Blitzz an acronym for something and may I ask? I'm not sure if you actually have a reason for it. But like, what inspired you to name the company Blitzz?
• The whole method of augmented reality enabled Smart Glasses that your company is using to enable hands free support, making it even easier to fix a car stereo appliance and more. Could you share a little bit about how that works? And what the process is? And how easy has it been for customers to transition using this new method of resolution?
• What are some trends that you see emerging in 2023 and beyond as it relates to technology, maybe one or two that you have observed, or you see that are emerging that you'd be willing to share with our audience?
• Could you also share with our audience what's the one online resource, tool, website or app that you absolutely can't live without in your business?
• Could you also share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read very recently, or even one you read a very long time ago, but it really has had a great impact on your life, and you just believe it would be a good value to share with our audience.
• Could you also share with our listeners, maybe one or two things that you do personally to stay motivated every day, despite any challenges or adversities that you may face?
• Could you also share with our audience, what's the one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people?
• Where can listeners find you online?
• Do you have a quote or a saying that during times of adversity or challenge you’ll tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed.

Highlights

Rama’s Journey

Me: So, even though we read the bio of our guests, the formal constructed background of where our guests history is, and how they got to where they are today, we always like to give them an opportunity to share in your own words, how you got to where you are today and why you ended up on this journey that you are on?

Rama stated that that's a pretty deep question. Start with a little bit about his background, he grew up in India and Indonesia, so two countries far away from here. And always been guided by a lot of the values from his parents, his dad was an engineer. He's retired right now and back in India, and his mom was a teacher as well. So, a lot of great values growing up and the fundamental thing was always trying to care for people, to help them. And h