A
Alex Goldmark
C
Cynthia Price
E
Erica Barris
K
Kenny Malone
K
Kristen Diehl
L
Lexi Horowitz-Gazi
S
Sarah Gonzalez
S
Stuart Cowder
Sarah Gonzalez: 我不明白为什么商店要给我发这么多邮件，每天都收到我曾经买过东西的每个商店的邮件，这让我很烦。这让我感到厌烦，并让我不想再打开他们的邮件。我最终会忽略或删除它们。
Alex Goldmark: 我的微波炉坏了，这让我对所有家用电器设计师感到愤怒，也让我为美国的熟练劳动力感到悲哀，因为我很久没修过东西了，都是直接买新的。修理电器的成本很高，这让我对美国熟练劳动力的未来感到担忧。
Cynthia Price: 商店发送大量邮件是因为这种营销方式非常有效，并且投资回报率很高。发送大量邮件是有风险的，因为这可能会导致顾客屏蔽或取消订阅。
Lexi Horowitz-Gazi: 我讨厌咖啡店收取续杯费，这让我感觉不好，并让我不想再去那家咖啡店。
Kristen Diehl: 咖啡店不提供免费续杯是因为这会影响他们的利润，即使这会让顾客更开心。我们会适应任何让我们感到满足的事情，并逐渐习惯它，即使是免费续杯这样的好事，我们也会逐渐失去对它的满足感。
Kenny Malone: 伞是一种自私的东西，因为它会影响到其他人。
Stuart Cowder: 制造商故意设计产品难以修理，因为这能让他们在维修服务上赚更多钱。一些制造商不生产替换零件，迫使你购买新的电器。
Erica Barris: 我讨厌小型免费图书馆，因为真正的图书馆已经存在了。
supporting_evidences
Alex Goldmark: 'The short version is my microwave broke. I'm now mad at, like, all appliance designers. I am sad for skilled labor in the U.S.'
Cynthia Price: 'A lot of people. Yeah, of course, they're sending emails because it works. It is. There are very few tactics that you can use as effectively, as immediately as email.'
Lexi Horowitz-Gazi: 'It just like taints the whole cozy coffee shop experience for him, makes him not want to even go back.'
Kristen Diehl: 'But a coffee shop is not a diner. They don't particularly want you to linger taking up seats maybe for hours with just your $5 coffee.'
Kenny Malone: 'The umbrella is an inherently selfish thing. You build a little bubble around yourself that is going to poke other people, take up too much room, pour water on other people.'
Stuart Cowder: 'our number one competitor is the price of a new appliance. Some manufacturers put parts in difficult-to-reach places because they want you to rely on them for repairs.'
Erica Barris: 'I cannot stand little free libraries. We have free libraries. They are actual libraries. They are called libraries.'
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