Shownotes Transcript
True Story Media.
Hello, it's Andrea, and I've got a fun bonus episode for you today. Today we are chatting with Brittany Ard from You Probably Think This Show Is About You. This show was a huge breakout hit when it launched last year, and it went to number one on Apple and Spotify. Britt and I are both here in Seattle, and she's on my new network, True Story Media. In this conversation today, we are talking about all the behind the scenes of podcasting and what it's like to make all of this work as an independent podcaster.
I love talking shop with other podcasters, and I hope you enjoy. Just a quick reminder that my new book, The Mother Next Door, Medicine, Deception, and Munchausen by Proxy, is on sale right now wherever books are sold. The book was an Amazon editor's pick for nonfiction, and the Seattle Times called it a riveting deep dive into MVP. And if you are an audiobook lover and you like hearing my voice, which I'm assuming you do since you're listening here, you should know that I narrate the audiobook as well.
If you have already read the book, which I know so many of you have, thank you so much. Please let me know your thoughts and questions at helloandnobodieshouldbelieveme.com. And we will bring my co-author, Detective Mike Weber, on for a little book Q&A and post-retirement tell-all special. Thanks for your support.
Discovering Porio Armani Stronger With You Parfum, a captivating fragrance embodying the liberating energy found in togetherness. Featuring a warm vanilla and leather scent with a powerful head-turning trail that lasts 24 hours. Compelling and aromatic with top notes of spicy pink pepper and sparkling fruity mandarin layered with the freshness of lavender and sage and a warmer, ambery background. Emporio Armani Stronger With You Parfum.
We made the first seasons of our shows with the same production company. So that is how we met through your lovely now producer, Sid, who I also worked with on some seasons of my show while I was there. So that is actually how we met, not while we were both working with that studio, but afterwards. So how did you make the choice to go down that particular road of hiring a production company?
Theoretically, I was originally going to do like a DIY sort of thing. Like I'll just record this. I can learn it and hire, have the production company do the sound engineering and sort of the, some of the stuff that I didn't want to learn. But, you know, I can get a microphone and figure out how to get the audio and
That was my original plan. And then once I met with them and we sort of went through like, here's what the cost would be to get a season and how long it would take to sort of recover that cost. You know, if the show gets monetized with ads and stuff. But even when I first went in, I didn't understand any of that part of it.
So I would say that I had some delusions about how it worked and in probably a good way because I was like, okay, I'm going to do this. And I ended up going with the production company and having them do the majority of everything. I did have a lot, I would say a lot of input in some of the storyline stuff, like I
I wanted it to be a certain way. And so they allowed me to, you know, work with them on sort of the meat of it. Because I, I didn't want it to just be this show about a bad boyfriend, you know, I really wanted it to have a heartbeat and some depth. So
You know, decided to have them do the full production, which is very expensive. I self-financed, which it will be years before I actually get into the black as far as like paying myself back for the first season while trying to keep production up on the second, which is why we took production in-house.
And I started my own production company because it just isn't sustainable. Yeah. And like we should say, and yes, for me too. And I think I am now finally black on my show. But like it, yeah, I mean, it's even with...
a like runaway, I mean, especially your show, right? Like, and we can talk about this sort of in numbers wise, but like, you know, so, so for my show, you know, so we launched the first season, definitely found an audience, you know, we were getting like 60,000 downloads a month, which is actually like pretty solid. And that puts you in a, even that sort of, you're in a pretty small category of shows. And, and like you, I mean, I didn't know anything about monetization. So I was working with, you know, an original ad seller that was like, meh. Um, and, uh,
But the show was monetized pretty immediately during the first season or after the first season. And then I had a long break while I was getting, because I had been working on the second season, but my show was originally seasonal. Now we sort of are the seasonal and always-ons. We do both.
The second season, you know, interestingly, because part of how I financed the second season was I had a deal with a network that went south before my show even launched. And that was like a whole drama that I've talked about a little bit on the show. It was very illuminating. It was very, like, it was a really, really good lesson about how
Oh, like if you, you know, like you can be told left, right and sideways that you have control over your show. But actually, if you have sold it to a network, you do not. And like that's true. And so it's just like they will always be watching for their bottom line. And that's just the way it is. Sort of like I don't know if that's like good or bad. It just is. Well, and you don't have to get into details, but the deal –
Would not have covered the cost of production. No, I mean, it almost did. But yes, I mean, like our production costs for both of our shows were very, very high. And that's for...
A number of reasons. Yeah. So even that, but that is how I was able to, you know, make a second season, right? So then we, because I did end up getting to keep that money. Yeah. So then my second season came out in the summer of 2022. And, you know, going into that, I was like, I don't know how I'm going to keep making this show. And especially because where the numbers were at then, you know, it was definitely not possible, right? Yeah.
And then the show really took off. I mean, the thing that I peg it to, although this was not responsible for this kind of, it's certainly not like, you know, we've been on New and Noteworthy a bunch of times since and it's not, I mean, we always get a bump from it, but it was on New and Noteworthy and then it just like went through the roof. And there was like a, you know, there was a bunch of other stuff. We'd been on the air for a while. We had an audience there. I'd been doing interviews. I'd been doing cross-promos. So it wasn't only that.
But then it was like overnight, you know, we went from having like, you know, we started our second season. We had kind of like 80, okay, 100,000 downloads a month. And then all of a sudden we had like 800,000 downloads a month, right? It's a huge jump. And then, you know, and then we've sort of numbers have gone up and down. We've grown a lot this year, even after that. But we had like the iOS update, which anyone in podcasting knows, like Apple changed how they counted downloads and everyone got hit.
But yeah, so I mean, it was at that point where I realized that I was like, oh, I don't have to, because before that I was like, oh, I have to sell this show to a network. Like I have to go back into this sort of like
deal, which was not really what I wanted, but I was like a financially not feasible to keep making the show. And then, and then I had this conversation with actually Scott Solomon from Spotify. Who's amazing. Who's amazing, who we both love, like one of my favorite people in the industry. And he was like, and again, I didn't, I had an ad sales company who was working, but I didn't know anything about monetization period. Right. Right.
And he was like, oh, you shouldn't be trying to sell your show to a network. You should start a network. And he was the first person who put that. And I was like, oh. And then he was like, you know, was telling me like all this stuff. He's like, here, here's what you need to know. Like, I went on this whole thing about like CPMs and like this and that and programmatic everything. And I was like, Scott, that all sounds great. I have no idea.
no idea what you just said, right? So I really went on this journey to like really learn a lot about how sort of the back end of advertising. So I didn't understand really a lot about that when I came in or really anything or like especially the specifics of how it worked, right? And so the business of podcasting can be quite opaque. And so I was able to make my show profitable by
moving on and hiring a team of my own that was freelancers and really just like, yeah, making it a really tight ship. And certainly that was much easier to do once I knew what I was doing, right? Because I was always very involved with my show, but, you know, especially like in the third season,
I was pulling selects and really doing a lot of stuff that was just way, way more hands on on the producer side. It's given me a perspective on how much a really talented lean team can accomplish.
And also, I have so much appreciation for people like Sid and my wonderful producer, Mariah Gossett, you know, my sound engineer, Robin Edgar. Like, they just, they're so talented. And, like, those roles are really part of, you know, having a good story editor. Like, those roles are so integral to, like, making a really good podcast, especially when you have a format like ours, right, where you're doing documentary-style content.
You know, our shows are on the more expensive end, regardless of how you do them, because they just are like, you know, we travel, we do, you do field recording, you do lots of different voices in one episode, which makes it more expensive on the sound engineering. So there's like just a lot of pieces.
It's not that standard just interview- Interview, yeah. Yeah, and we do some of those episodes now for our sort of in-between seasons. And those are far easier to pull off and- But it's storytelling. And storytelling, I mean, it's not just one episode. This is, you know, a whole season like you do with a case. It's the whole season is one case. That's a big story. It is. It is. And, you know, my show is very, very research-heavy. And there's just a lot of-
Yeah, there's a lot of elements. You do way more reading. I do zero reading. Yeah.
I mean, and I, that is a part of my show. It's very, it's very time consuming. And actually for season five was the first time I've ever hired someone to help with research. And it was like, oh, such a godsend. And she found incredible stuff, like on sort of the Wayback Machine internet archive and stuff, you know, where I'm just like, this person is amazing. So I'll probably keep her forever. You know, but yeah, I also, I also deal with a very litigious group of people. So that I'm covering, which was why, and understandably, I think like,
You know, I understand why people are... I mean, part of the biggest reason I got into this is I saw, you know, when I launched my book...
I saw how reticent traditional media was to cover these cases, especially if one has not had a criminal conviction, which is most of them. And I was like, oh, like literally no one else is going to do this. At least not that I can see. Well, and there's even a, like Mike Weber, what they do there is phenomenal.
phenomenal how they handle these sorts of situations and you just don't see that in hospitals around the country. I mean their program is, it isn't that there are more cases where he's at. It's that they do a better job recognizing it. And so it's, you know, to spread that even
Yeah. And it's I mean, and definitely like Mike Weber was so integral to the launch of the show. And this is, you know, part of the reason we are doing this book together that the mother next door that comes out in February, that is about three of his cases and really just about his career and how he sort of.
came to be this very well-known detective in this arena. And yeah, I mean, so it definitely like, I think that that is what is so exciting to me about podcasting. Very different from like, you know, I come from a really traditional form of media, right? I come from book publishing. I was a publicist. So I worked a lot with the traditional media back in the aughts where it was like, obviously a very, very different landscape. And I've seen like how
like those challenges are and like how these stories in particular get shut down, right? And so it definitely took some doing to figure out how to cover cases and be legally, you know, robust enough to put them out, right? And respectful. I mean, that's one of my favorite things about your show is that
You feel like you're a part of the story and it doesn't feel like you're just invasive in it, if that makes sense. Yeah, thank you. It's a powerful thing that you can do both, you know, and do it in such a way that...
it doesn't seem like you're just trying to, you know, pounce. Yeah. Well, thank you. I appreciate that. And I mean, you know, it seemed to you like you, you know, a lot of your first season was about your own story, but you did talk to other people who'd had interactions with anyone. You interviewed your parents and, you know, like, I mean, you interviewed, you know, like your dad was on the show a lot. And, and that's, I mean, that's really, it's very like emotionally high stakes stuff that you do with your work. And I,
I do think your read is right, that is the reason that it connected with so many people. And so let's talk a little bit about the reaction to your show. Because so you had, you launched in the summer of 2024. Yeah, we released the first week of June.
Okay. And so before we even get into like how the show took off, I mean, what were you, and you said like, that made me laugh. You were like, I think it was a little delusional about my expectations, which I think is like, is kind of helpful in some ways, because I think if you know, like, if you know how bad the odds are that your show will be able to monetize, I mean, that would just the numbers wise, they're very bad. Like the idea of like the money that we spent on our podcast is,
Like, launching an independent podcast and thinking and expecting to make that money back is, like, never. Like, not in a million years will you do that. Full DeLulu. Like, full DeLulu. And yet...
Here we are. But I think it's like, it is good to have a little bit of that delusion going into art. I mean, it's like, you also have to like sort of learn your lessons and, you know, be whatever and like get, get a fuller picture as you go. But like, that is actually helpful in the arts. And like, it's, you just want to like, you kind of have to have that energy when you're going in. Otherwise you just like, well, talk yourself out of it. Right. You have to, I mean, essentially manifest. Yeah.
And I'm not saying it's a good idea. By the way, I'm not recommending that someone go spend six figures to make a season of a podcast. Like probably be prepared. Yeah. I mean, unless you like, listen, I don't know what your financial situation is listening to this, but like definitely like don't go into debt. Don't quit your job. Like don't do anything crazy because like probably the chance start like the chance that you and I are sitting here with it. Like, yeah, a million to one. I mean, essentially it was my savings. So I had a savings and I was like, okay, I'm
I'm going to full send this and see because if I was going to do it, I wanted to do it right. I wanted the production to be well. I want you know, I didn't want to be in my closet recording it.
And so it's like, okay, if I'm going to do this, let's try. But I was, I had enough money for a season, essentially. So we released and we were releasing every week. And so we didn't have a subscription. We didn't have like a way to binge or sort of do any of that, which I didn't understand any ways. So I wouldn't have.
But we're releasing every week. The end of June, so after four episodes had been released, Apple put us in the carousel.
um the new and noteworthy and then you guys were like the top like banner on the yeah you were in the carousel at the same time because i like that's right that's what i want to add my creators we love things and so we were both there but then they put me at the front so when you opened your apple app
It was, you know, and it's my eyeballs, right? It's just my eyeballs like deadpan. People still can't decide if they like the eyeballs or not, like if it's creepy or anyways. I love the eyeballs. Cover art is great. And we struggle. And honestly, cover art is a huge thing. Like our title and the cover art and the fact that we got put there was
Um, we were getting like, what, like 20,000, I think we were at like 20,000, 30,000 downloads before we went to Apple. It wasn't like... Which again, like honestly solid for a solid for an independent podcast launch for sure. It was, you know, and, but I also had paid and was, had some promos and other people's... So you did a little bit of paid marketing when you launched? Yes, I did. I didn't do a ton because by the end, you know, I was out of money, but...
Once we were in that Apple carousel at the top, July, I cannot even explain what happened in July because two weeks after that, I hit number one on Apple podcast. Like I, and I remember watching over like two days as like we hit the charts and then we started going up and
And then I was like, we're still going. And then I passed like Jon Stewart and The Daily Show. And then I passed Joe Rogan. And I'm like, what the fuck is happening? Like, and the funny DeLulu part for me is that I didn't know that that was weird. I was like shocked. But I was also like, oh, this is really cool. And everybody's like, who?
What is like, who are you? What is happening? For context, like for an indie podcast to do that. I mean, like just four weeks in, we didn't have a full season out. Like we were still releasing every week and our reviews were not amazing. Everybody either loves it or they hates it.
So we're right at like just under four stars, but it's either this is the best podcast I've ever heard or what is this trash? This is not true crime. And it's, I mean, and it's, we have stayed in that same review spot this whole time. I have to say, and we should definitely talk about reviews and how to handle them because that's a whole other funny thing. But like it is, I mean, I think if you're getting reviews,
I mean, I think there are some shows where like just like the topic is not so controversial that like it, but like I tend to think when I see podcast reviews, I mean, I take them with a sort of like, oh, if someone has like a lot of five-star reviews and a lot of one-star reviews, I'm like, oh, this person's doing something interesting. You know, like, yeah. But yeah. And, but I also was not, I've
never put out anything that people were able to review. That's intense. That's an intense entry. And people are reviewing your life, my life. Yeah. And so some of them, some of the reviews are hilarious. Like what is this person droning on about? Podcast reviewers are, which I get, you know, I get, I love you. Leave our podcast reviews five stars, please. Yes. All of them. Five stars. But I was like, I want to hit a million views.
by my birthday, which was a week after episode eight would have released. So the whole season would be out. And I was like, no, let's hit a million by my birthday, which is eight and a half weeks after we launched the podcast. Like, and again, delulu. Like, I didn't even know that it wasn't a, like, nobody would have done that. What ended up happening is,
that we don't understand is we almost hit 3 million in eight weeks. It became very quickly, like a big story in the industry, your show. And, and nobody could explain it to me. And I didn't understand that. And I still, it wasn't actually until like a month ago, um,
Because I got this list of other people's podcasts that I can go guest on and they have like how many downloads and they usually get on on an episode. And I'm looking at some of these kind of big podcasts and I'm like.
Oh, yeah. You're realizing how much of an outlier. How much? How crazy those numbers are. There are some of these that I'm like, that's an amazing show. And they're getting 10,000 downloads an episode. And I'm like, I right now I have 950,000 downloads on app one.
Which is, I mean, I'm going to hit a million on that first episode. And I really still don't fully understand. But because everything happened so fast, we didn't have ads in right away. They weren't host read ads. So, you know, it's all the span ads. And there was a lot of money left on the table in July. And because it blew up, it's like, oh, we need to keep the feed going. Like, yeah.
You can't let the feed because I'm like, OK, I guess I'll do a second season. We'll keep it going, you know, and.
The problem with that is that that is expensive. Well, and it's also, it's a huge shift in format because we were both in that same position. You know, I kind of went into that position like after season two and then, you know, made with anybody who's listened to season three of my show, you know, we're following this case as it was unfolding in this trial. And I was like, okay, I'm going to do an episode on it because there was this horrible Netflix film about the case that was just completely, you know, fictional and
And so I was like, I'll do a roundtable episode of that. And then I was like, ended up deciding to cover this case in real time. And so then I ended up with a weekly show. And that's why I was like doing so much work on it. But like, that's not a like to take something from what was essentially, you know, we both made this first seasons of our show basically as limited series. So, yeah, I mean, so we basically have these like eight episode limited series. That was what it was originally. And so then like, it's not like,
totally clear how to like even make a second season, let alone to go into a weekly format, which is like so intense. And I mean, when I was making the third season, it's like I felt like I worked in a newsroom. I mean, it was totally different than, you know, kind of having like the first two seasons where I was like, because the first two seasons were mostly made before it ever launched, like it had this like very relaxed sort of timelines. And
And you can kind of take your time with that. And so it's just not like a, and again, it's like the last thing you want to do is, and I remember this is sort of where at some point where I entered the chat, you know, it's like the last thing you want to do is take this show that really worked for people and found an audience and destroy it, right? You don't want to then just start like pumping something into the feed every week that's not, you know, that's not at all the same quality or that doesn't have those elements of what people loved about the show.
Springfest and Ego days are here at Lowe's. Right now, get a free select Ego 56-volt battery with purchase of a select trimmer, blower, or mower kit. Plus, shop today for new and exclusive items you need for your lawn. So get ready for spring with the latest in innovation from Ego, the number one rated brand in cordless outdoor power. Only at Lowe's. We help, you save. Offer valid through 4-2. Selection varies by location while supplies last.
This episode is brought to you by San Pellegrino. A meal isn't just about what's on your plate. It's about what you bring to the table. San Pellegrino believes the table is where the best of life happens. That's what makes gathering around it so rich and rewarding. And with their unique sparkling natural mineral water, San Pellegrino brings its best so you can bring yours.
I wasn't planning on this becoming my full-time job unless it really sort of did what it did, which I wasn't financially prepared for.
To like I had enough money to make season one work, but that's it. There's no reserves. And everybody is like, you have to keep your feed going, which is when I started getting offers from networks. And I had three offers from three different networks. Every single offer was enough money to cover production.
And that's it. And I lost a lot of freedom and they wanted it to be a weekly series. And I didn't know that the quality would be the same if I switched it to that sort of churning out a weekly series because my storytelling, it's very different than an interview situation.
And it's not a chat show. Yeah. And I didn't want to turn it into a chat show. And so then it's like, okay, I'm not going to do this. I'm not going to keep doing this because I'm not going to work my ass off, not get paid. And I didn't know how to negotiate with the networks. I hired an agent that only made money if I went with specific networks.
And one of the things that there was one network that offered me a ton of money would have paid for production and doubled like an income for me. And they had a thing in their contract that I almost missed because I don't know shit about.
And it was based on 3 million downloads a month. Yeah. And so I sent back and I was like, hey, these aren't my numbers every month. This happened and I hit that, but I can't, I don't know that I can hit that. I need a real minimum guarantee on what my numbers actually are. So the minimum guarantee, just to explain, is like...
Basically, you get a monthly minimum, so network will front you that cost, but then it's usually tied to you hitting some kind of download number. Yeah. And I was supposed to release second season the end of October. I had a release date for second season and was literally scrounging money trying to figure out how to keep it going.
Because everybody was like, you have to. You just have to keep going. And I had talked to my production company and it was sort of like, let's figure out how to make second season. And then third season, I'll do freelance, you know, and learn it. But I was trying to keep my feed going while I'm trying to figure out how to do self-production. Right. Which is not like, it's not automatic. And especially if you've been having a production company, I mean, which like...
And I, it wasn't until I really had my feet in the industry and I could be like, okay, who do I need to even hire? Like, what are the roles? Like, who do I trust? How do I find that person? Like, it's not, it's not this sort of like automatic plug and play thing. You know, if you happen to be a person who launched your podcast after, you know, 10 years of working at NPR or in some like, you know, somewhere in the audio industry, well, yeah.
Then you can be like, oh, my friend is a producer and I need this person, this person, this person. But if you're coming in just completely, you know, from another industry in the arts or from not an industry in the arts, then you just don't even know who you need or how to find them or how to find good people. Well, and my topics are intense. I don't want a random person in the room with me. Like I need to have some sort of relationship so that I feel comfortable with
I will come in and talk on a microphone for an hour and a half. It turns into a 30 minute episode like that is edited by somebody that is very thoughtful and is in my head about how I want to share the story.
I can't just go... It's a very strong bond. It is. The bond with host and producer, that is so integral to podcasting. And I think that's something that maybe is... It's so behind the scenes. And I know I have a lot of people that talk to me about my show. I'm sure you have the same thing where they're like, oh, I love your show. I love the way you do this, you do that. And I'm like, well, I will take credit for the parts of it that I'm reading. And obviously, I'm very, very much integrated into my show. But I'm also like, yeah, I have a great producer. Yeah.
And I have, you know, awesome sound engineers and they, you know, my producer does a lot of the sound design. It's like all of those elements. Right. They come together. But ours is because it's storytelling and it's not just the editing and interview. Right. Like Sydney is in my brain. Yeah.
I mean, which I tell her all the time is this, like, it's scary for me. And I've been here for a long time. But she came in and like, got me. Yeah, it's a real art. It was huge to the success of the show, because she really told it in a way that was authentically me. And I could keep it going. Yeah. With Sid's help. And so what ended up happening in October is I was like, we're not releasing second season. I just can't afford it.
I'm going to go independent now. It was like, okay, I guess I'm going to start a production company. So get an LLC filed baby and off you go. And which thankfully I do have other businesses and I have done that before. So that side of it, the business side of it has never been the scary side for me. Like I can start an LLC. I can do all of that. I know how to, I built my own website. Like I can do all the backend and,
thankfully, but started BDE Unlimited Productions, which there are 10 or 11 different things that BDE stands for. You guys can let me know what you think it is. It is exactly what you think it is. But even getting the studio set up and then bringing Sid on as my producer for
She's independent, so if anybody else wants Sid, we can do that. Hell yeah, we can both vouch for Sid. I have also worked with Sid. Phenomenal. And if she has time. I keep her kind of busy right now. Sid's also working on some projects of her own, which we will be very excited. So excited. And you will hear about on both of our shows. I'm trying. I want BDE to produce them. So it's sort of like, okay, let's...
And that is the other thing is finding other revenue sources. But started the company and pushed back the release, signed with True Story, which is, it felt so calming. Yeah.
Because it didn't feel like this pariah of, you know, I'm selling my soul to share my story. And that really is what it ended up being. And I think there's so many people, these network people, they came from the music industry, you know.
You know, I have a lot of friends that are in that industry that get kind of raked over the coals in that industry. And it's that same model that they're doing to podcasters. And podcasts are huge now. I mean, the ad sales and the revenue, it is. It's a growing industry. And it's like it grows year over year by huge strides, which is so different for me coming from book publishing. That's sort of like.
Maybe you have one sector, it's like romance novels grow or audio books are growing, but it's like you don't see the industry itself growing. And with podcasting, it's just like every year it grows by these huge leaps. And there is a lot of... I mean, this is something... This is the reason I started True Story Media with my partner, Ben Watson, who has his company Impressions FM. And we started working together this year and he's done a phenomenal job with...
both with my ad sales, but also with just like really helping me understand the industry and like marketing tactics and data and just all of these things that have been so helpful to me as a creator. And then I was hearing a lot of stories from friends who just got into these horrible situations that were just exploitative.
And I was like, well, this industry is nothing without the people creating the content. There should be much more respect for that end of things. And so I really, you know, worked with Ben to design a network that I would have said yes to, right? Like,
Like that has a, you know, yeah, a sense of community, like a strong brand in terms of like what the shows are, what we are and what we're not, you know, really utilizing like cross promotion. Because that's the other thing for a podcast is like, you know, cross promoting with other podcasts is like the way to build an audience. Right. That is like so effective. It's huge. And there's so much.
Like you need, you need it. And it's for me to even talk to you, someone that has been doing it for a few years more, like that knowledge is invaluable and to have somebody that's willing to share, but
that's how people get their podcasts is across promotion. Yeah. That's, that's how, I mean, that's like the number one sort of tactic to, to be able to build a show. And so, you know, looking for ways to like offer that to creators and also, you know, and also for obviously for, for my own show, but, um,
yeah, and just looking at like, okay, giving the best revenue share possible and, you know, and we have like a profit sharing model with True Story Media and making the contract term completely flexible, right? Come in when you want, leave when you want. We're not trying to hold anybody hostage. It's like, we're helping with ad sales and we're helping you grow your show. So we will take a percentage of that but like,
these other things where it's like if you get a movie deal or a book deal or whatever we'll cheer you on but like we're not going to try and take because it only grows the podcast which only grows the network and it's sort of like it seemed so I mean I think the way that a lot of this industry works to me is extremely short-sighted right because it's like okay if you want like if you acquire a show don't kill it like right then you
won't get money from it. Like even just from like, obviously, from an ethical standpoint, it's terrible. But like, you know, you should never count on people's ethics to necessarily steer them. Even from a business perspective, it seems short sighted and stupid to like, yeah, why would you not want to do everything you can to grow the shows on your network so that they make more money? You're getting a percentage of that like, hello, not a math was over here.
That's just business math. It's so silly. But you want to like, you know, I really wanted to like create an environment that could be sustainable. And especially with true crime, right? Especially people that are doing the stuff that I also admire as a listener who are really like,
tackling difficult things and telling personal stories and helping other people tell their first person stories. That is really difficult, emotional wearing work. And you don't need to be like, it's so stressful to be trying to do that work. And also just worrying that like, you're not going to make enough money to keep your own. And it's like, listen, it is a challenge no matter what to like make enough revenue to actually support your show, let alone to like make it
part of your income or your whole income. And there's only ever going to be like, you know, some percentage of podcasts are able to do that. But even within that, you know, even if it's like a hobbyist show or it's like someone's sort of part-time gig, like just to be able to monetize that as well as it can be monetized, to be able to reach as big of an audience as it can so that like creators can mostly focus on making their show and know it's in good hands. And, you know, like Ben Watson, who's my partner, like he's,
he is just so trustworthy. I heart Ben. Yeah. He's amazing. The poor guy. So honest. I send him emails all the time and my subject line is always like, new girl question. And he's so knowledgeable, so accessible, which is not easy, right? It's like a lot of times there's just so much opacity around the business stuff and like,
there isn't that like, you know, ad sellers like, you know, tend to sort of stay in their lane. Like Ben is like not, not, he's in all the lanes, right? He's just, and I think that that's what makes him such a good partner. And, you know, I was very impressed like when I was talking to, when I was trying to find a new ad seller last year and talking to a couple of, you know, the same companies you were talking to. And like Ben was the only one who sent me like projections where he showed me the math, right? He just sent me like the,
algorithm that he was using like he's like here's how I came across that number and like you know and then like he's a big like under promise over deliver guy too so it's like we've by far beat those predictions but I was like and his contract is two pages yeah and it's essentially that is all taking up like this is your company name this is my company name right right it's just like it's just the basics you know whereas some of the network deals like 20 pages
So onerous. Insane. I think that we went through like five or six rounds of negotiations on that and it didn't get better. It was getting worse every single time. And the lawyers are lawyering. Your snacking routine can get a little dull. Time for an Oikos remix or light and fit remix. Like a crunchy storm of sea salt praline pretzels, dark chocolate and butter toffee showering down into a smooth, creamy yogurt.
Enjoy six remix varieties, three epicomplete protein oikos remix options, or three craveable light and fit remix options. See remixyogurt.com. Spring is here, and you can now get almost anything you need for your sunny days delivered with Uber Eats. What do we mean by almost? Well, you can't get a well-groomed lawn delivered, but you can get a chicken parmesan delivered. A cabana? That's a no. But a banana? That's a yes. A nice tan? Sorry, nope. But a box fan? Happily yes.
There are some very bad actors in the industry, for sure.
And this is a very burgeoning industry. It is still figuring out what it is and what the industry standards are. So this isn't all nefarious, right? We're still figuring out what the industry standards are. It's the Wild West. It's so unlike, you know, with book publishing, right? It's like book publishing has been the same business model within traditional book publishing forever.
ever, right? And you can't do business in book publishing on the traditional side, really, without an agent. And my agent, I've been with my agent for almost 11 years. She is amazing. I would never do business in that industry without her. Like, we do not have those same industry standards for podcasting, right? And so it's sort of like the agents to me, question mark, still not sure. I talked to someone, I was like, I don't like where I'm at right now with having built a show already. I don't know what, you know, what.
what I would hire you for right now. But like the two biggest companies that you're going to get most of your downloads from are Apple and Spotify. And so decisions that are made at those companies have huge downstream effects. Like when Apple did its iOS update and that was like different, you know, that was, that changed how, you know, that changed how downloads were counted. And like for us, we lost, I mean, I don't know, we went from like sort of 800,000 to like 600,000. So like we got
a hit, but not massive, there were shows that lost 90% of their numbers from that update. And that decimates your show. Yeah. And then Spotify is adding new features all the time. And they now are transitioning into doing video for premium content subscribers, which is a big industry story. And there's this huge push to
to add video content and do, you know, for Spotify, for YouTube. And like, that's how a lot of people are listening and discovering the podcast is on YouTube. And so it's like, there are all these things that like really affect how everything else is done. And that to me actually is very exciting, but it also like really means you have to like,
know and be working with people who really understand the industry, which is what Ben brought in so much experience with all that. But it also adds another cost, more people. And in our case, a lot of our stuff can't be video because a lot of my guests are anonymous or other people that are telling their story are anonymous in certain ways. But
When we can add video, that's just another thing to learn. And it's another job. I mean, it's more work. And I do, you know, I am so grateful to everyone that listens to podcasts, but it is expensive. And so anyone that is listening to a podcast, if you can support your favorite show, that
In any way. Well, yeah. Like, subscribing to a show, obviously, like, that's a huge thing for us. But, like, also just sitting through our ads. Yeah. Just, like, letting the ads play. Like, I know commercials are, like, people get annoyed by them. And, like, I certainly try and be judicious about how many ads I play on my show. Some shows definitely overdo it. But, like, just know that, like, if you are sitting there listening to an ad, like, you are...
monetarily you are meaningfully helping that show continue to be made you know sharing on social media um leaving reviews like I think even mixed reviews like help right we'll talk about reviews any reviews you know leaving comments on Spotify like all that engagement like it really does help and like there is like I think sometimes we can get detached from like how
you know, how expensive and time consuming it is to make the content that you love. Because as a, you know, if you're listening to a podcast in general, you're getting it for free. Anything you can do to sort of like help that creator keep making it is very, very appreciated. And that's how, especially independent shows, we don't have a company that's fronting the cost for our shows. So this isn't like, yeah, we have to make it work. Some car company that is doing a podcast that is essentially an ad, right? It's that is a big ad for that company. But
Yeah. Okay. So we touched on this a little bit earlier, but one of the things about having a podcast that really breaks out is the conversation is no longer one way because you start hearing from a lot of
of people. And we have very different approaches to dealing with this. So I thought this would be really fun to talk about. So tell us about the response to the show and how you have, especially with this being your first, I've had books come out, which none of them have had this kind of
this kind of audience that the show has. So it was definitely like a different experience, but I have had that experience of people critiquing my work and getting in touch with me about it. So what was that like for you? How did you hear from people and what was the feedback and how did you interact with it? - Well, in the beginning it was super fun 'cause we had like 10 reviews and we had five stars and I was like, oh, we're doing such a good job.
And I think we have like...
a couple thousand reviews you know and it is so there's apple and those reviews people rate and review and as creators we don't get to respond you know they just put it up whatever they're thinking in the moment which as a creator i'm putting out whatever i'm thinking in the moment so right that's the deal you make i mean it's definitely like when you're putting art into the world like you like that's kind of my ethos is like well like what people think about it is like
Not in my business. You know, like that, that, like that, that's a deal you're making. People can think whatever they want. They can say whatever they want. That's, that's why you make it public. And it's not a journal. And at the end of every one of my episodes, and I know yours, we say, please rate and review us. Like we, we understand. I will say that there are some people that are a little overly harsh, especially personal stuff.
So I stopped looking at Apple reviews because it's just so wild all over the place. And I'm like, I just, there were a few people that made some comments about my sister and how my family handled, you know, the case after she was killed.
And just for anyone that was paying attention, this December at the New Year's Eve is the 20th anniversary of her death. So my sister passed 20 years ago. This isn't a case that is ongoing. It isn't a case that we could even reopen at this point. So that's an entirely different, like, we did our best with what happened, but people were mean on the reviews.
Some of them. And then we had amazing reviews and I had opened up on my website. I have a, you know, connect with me directly and all through July, so many emails and messages of people that were so supportive and also felt comfortable and wanted to share their story. And that's really how this season two has developed. Um,
And so that part is wonderful. Spotify, I love the comments on episodes because somebody can leave a comment, I can leave one reply, and then that's it. It's like internet gold. And to the snarky ones, I usually am politely aggressive.
If they were aggressive to start, which a lot of it is like, I hope you find something that you do enjoy listening to. There are so many options. One comment, one guy, my favorite one, he was like, I hate this show. I cannot figure out how to get it out of my, you know, playlist and all these like big long review. And I was like, imagine taking the time to leave this comment instead of learning how to use your app.
Like call your grandchild or like, you know, look up a Google tutorial. Unfollow the show. It's really not that complicated. But so those ones drive me crazy. I did get in a Reddit rabbit hole and I avoided it for a little bit. And then a couple people were saying things that were just wild assumptions that they
really sort of pissed me off. Like, I don't mind if people don't like me. I don't like misinformation that's based on assumptions. You listen to a couple hours of my life, you don't know the whole story. You don't know me. I'm a high school dropout. I dropped out my sophomore year of high school. Everything that I have done has been literally built from zero dollars. My family moved here with zero dollars.
in their stuff in their car and built everything. And I'm not saying that I don't live a lovely life now. I built it and I have earned every fucking dollar. So my story isn't, there are millions and millions of stories that are so much worse in so many horrific ways.
share your story because somebody relates to you too. Yeah. It's this idea that like, yeah, you have to have like the most dramatic or the worst. And it's like storytelling is an art because it doesn't mean that it's just the most dramatic story. And I think especially like real life storytelling actually is more challenging than fiction, I think in many ways. And that's sort of like you were alluding to sort of like the saturation of the memoir category and book
publishing. And it's so true because, you know, as I've been working in book publishing, you know, my first job was with Random House where I worked for my 20s. So I've been in book publishing a long time. So something I hear from a lot of people is like, well, someone should write a book about my life, like, because my life is, you know, and I'm like, well, yeah, like, I actually think everyone's life is interesting, like, you know, to a degree, right? It's like humans are interesting. Families are interesting.
It's trying to put that – like the art is on putting that on the page or getting it into a show where you can make it into a compelling story that people want to listen to. And so I think like it's a very thin critique and I think probably the breakout success of the show was part of what fueled some of that negative feedback. Well, and one person, the review said –
It sounds like this person is just telling their story, talking about themselves. And I'm like, yep. Yeah, that's literally the show. Yeah.
actually the name of the show. Like it's meant to be like... What was your first clue? My face on the cover? I was thinking about it. I'm like, isn't that what most podcasts are? This is something that is... In this genre. Yeah. Storytelling. This is something that is interesting to me and I want to share it. Do you find it interesting? Then listen. And that's it. And so I will say that
I'm getting into this side of the world. I had the best entrance because it blew up because it went viral. And so I
Which is why in season two, I'm sharing other people's stories because it is a big lift. And so it's like here, I do have a space now for other people to share their stories. And I want to be able to continue that. I think the other thing which I wonder how you're dealing with this, especially given that you are now. And I think this is a very cool thing and a very interesting.
interesting thing as a show evolves and is on the air for a while, that it does start to be in conversation with its audience so much more. And we are doing like that's kind of what we're using our case files episodes for is to talk about like, you know, like the person who got in touch because they have CRPS and didn't, you know, or like a person who, you know, is a survivor or these other experts that are that are interesting to get in touch. So I really love that piece of it.
But I also find it, you know, and fortunately, I mean, this was a big part of why I started the nonprofit before the show was because I knew that I was going to need to have some place to send people that is not me. Right. Because I can't give you legal advice on your case if it's a court case. I can't help you find a therapist. I mean, I just don't have the ability to do those things. But, you know, I have this network of amazing experts.
from the APSAC committee who are all very dedicated that sort of help field a lot of the responses that come in from the show that then go to Munchausen support, which is the nonprofit, which I am again still involved with. So I knew I needed some infrastructure there, but I think like for me, I realized like in the very beginning,
When I would get notes, especially from survivors, like, you know, get on the phone with them. And I was just like, oh, this is going to wear me out so fast. And I will not be able to keep making the show. Like, I have to choose between this and making the show. And I wonder for you, as you say, you're hearing from a lot of people with disabilities.
you know, their trauma. And I understand because it's like, it is such an intimate medium and people have a very strong parasocial connection with you and they feel like they can tell you. And that feels, you know, like a huge honor and sort of responsibility that can be tough to bear. So I wonder for you, like, how do you deal with like those responses from people that you're getting where they're really sharing a lot of personal stuff with you? It's, um, originally it was really,
really overwhelming. It was amazing because I was getting messages of support and I, you know, related to this or I related to that or this made me feel a certain way about something else in their life. So, and that's really why I told my story. So it was amazing. But then to read through hundreds and hundreds of these messages, especially when I
Season one was being released because I was new to this and my story got harder and harder as the episodes went out. And so I'm processing myself, you know, what's happening. They talked to my therapist a lot about how I talk to listeners because I'm not a therapist. I cannot provide therapy.
resources, myself, I can be a space to, to share with, you know, I can provide links and places where people can get resources. And so I love hearing the stories, but I can't, I can't fix the problems, I can just create a space where people can connect. And, and that's,
It's but it's really hard because I I do video calls, 25 minute video calls with listeners. And it's it's a lot. But I set it up so that I'm like a couple of days a week. I have a couple hours, you know, that I will do this. And very specific. I said and I had a long conversation about it, too, because I was like, you need to be in therapy because I'm I'm.
doing this, but she's editing this. I mean, she's going through and like, oh, here's how this goes. And it's huge. And you spend so much time with it. I mean, yeah, it's the same thing for my team. Like my producer, Mariah, actually, you know, because she's the person who listens to all the raw tape multiple times and pulls the selects, which is like a big part of the job of a producer for a show like this. Like she's spending actually way more time. Right.
listening to those details over and over again than I am. So I think, yeah, it's a lot. It is a lot because it is, this is, it's heavy stuff. And I think it's really important to get it out there. And I, you know, until Sid and I
Don't, whatever. Do you think I'll ever run out of something to say? Because I don't know. I always think I will. And then I keep talking. But, you know, it's worth it to me. I think that you are moving the needle on awareness in everything.
an abuse that is, as you said, grossly under reported and prosecuted. And it's just, it's not out there. And so it's hard and it's expensive, but I think it's worth it. And I think that there's so much power in this medium. Yeah, I agree. And it's scary.
And I don't want anyone listening to be like, oh, my God, I don't want to jump into this. It sounds like so much. It's worth it. It's really rewarding. I mean, I think that's like, you know, that's something a lot of people ask me, specifically with my show. You know, we're talking about very, very difficult stories of child abuse. Yeah.
And it is difficult material to spend with it. And in the beginning, I did find some of it triggering. I have really, that is very well managed now. It is also so rewarding. And it's so like coming from in the situation in my own life, feeling extremely powerless to be able to be of use to this cause is extremely rewarding.
healing for me. And so I think that the end to be able to like meet all these people and, you know, sit with them. And it's really like, I guess I get way more out of it than anything is just about like managing all those, all those pieces. So Brittany, you have a big year coming up. I have a big year coming up. We have a big year. We have a big year. 2025. So like what, what,
What's on deck for you next? In season two, we cover all sorts of different topics. We're not sticking with just dating or grief. We have domestic violence, sexual abuse, just regular old divorce life. We span all topics, and I'm excited to keep that going. I am working on turning this into a memoir so that there's more depth around season one and season two stories.
And, um,
you know, a Sunday dinner cookbook I'm super excited about. But yeah, and then we're going to just see what happens. And season five is... Yes. So season five, which is the story of Sophie Hartman, who is a white evangelical missionary who adopted two little girls from Zambia and was investigated a couple of years ago for medical child abuse.
Um,
here in Seattle, where we both live. So that is the story of our season five. We are putting all those episodes in the can right now. So again, if you are a subscriber, you will be able to get all eight episodes. It's the first time we've ever done that, to get everything in the can before launch. So that has been quite a deadline machine, but very excited to share that one with people. I think I go into every season being like, "No, this is the craziest case we've ever covered."
But this one really has some unique elements in terms of sort of diving into the evangelical stuff. And there's a lot of interesting elements of the sort of transracial adoptions and that kind of thing. So, yeah, I'm very excited to share that season with listeners. And then we will have another season. We'll have our sixth season in 2025.
later in the year and then we are in that weekly format. So I have a lot of interesting topics we're gonna be touching on in the next year. I am also doing a tour at some point, details still TBD on that and I am launching
a book, The Mother Next Door, Medicine, Deception, and Munchausen by Proxy, which I co-authored with Detective Mike Weber, who fans of the show will know. So we are going to be doing some press and some events. So keep your eyes out for all of that.
And then we're also, you know, kind of officially launching True Story Media, which is the network that you joined us on, Britt. And yeah, so we're really excited about that. And just I'm talking to a lot of potential creator partners. And so we're going to be getting all that up and running. And I think that will keep me out of trouble. Yeah.
Well, I doubt that. I don't know that there's anything that will keep either of us out of trouble. True. But I think we can handle it. I think we have a good handle on the trouble. Yeah, I feel ready. You know, like being in your 40s, like if you are a woman and listening to this in like your 20s or, you know, or 30s or whatever, and just know that like,
being in your 40s rules. Like, it is so much better than, like, it just, you really, like, I can't speak highly enough of it. I think it's a time when you feel like you can really, like, do the things that you were meant to do and kind of, like, yeah, it's really been. Are your, do you swear on your show? I'm trying to think. Not very much. I don't think I've ever heard that you swear. No, my dad gets mad if I swear on my show.
Actually, it gets mad if anyone's. I remember I was covering something from, it's not really because of my dad. It's more just a sort of like, that's kind of just my style. But yeah, I did cover some very irresponsible coverage of the Maya Kowalski case that happened on a podcast that's called Guys We Fucked.
And I did say the name of the podcast to attribute the clips as obviously. And my dad was like, I don't know about that vulgar language that show is called. I was like, well, dad, that is the name of the show. So it's not. I mean, I think I probably do, especially in the first season where there's a little bit more of me like off and off talking. But yeah, no, I don't. Well, I haven't met your dad yet, but I want him to like me. So here's what I'll say. He's lovely. So what I'll say is that every day I give...
less Fs about how other people think that we should... You can say fuck on my... It's okay. You can swear on my show. I don't edit it out when other people do. I want your dad to like me. My dad will still like you. Because my dad loves you. And your dad's adorable. But yeah, I give less fucks about how people want me to tell my story. Yeah. And so I'm going to just keep telling it the way that I want. It's a liberating era of your life, for sure. And then it's like, if you don't want to listen...
Don't listen. Thank you so much for coming to my studio. Thank you for hosting. I'll give you a key. And if I come and you're just in here recording, you know, it's fine. Unfortunately, it is a little bit of a drive from where I live. I have parking. That's helpful. That's helpful when you're coming down to Seattle. So thank you so much, Britt. And excited for both of us to just like...
rule the world in 2025. Yeah, I'm really excited. Let's go get them. I really appreciate that I have a friend in this business. I think it's huge. Well, I appreciate being your friend also. I'm happy to be that person for you. Nobody Should Believe Me Case Files is produced and hosted by me, Andrea Dunlop. Our editor is Greta Stromquist, and our senior producer is Mariah Gossett. Administrative support from Nola Karmush.
Looking for excitement? Chumba Casino is here. Play anytime, play anywhere. Play on the train, play at the store, play at home, play when you're bored. Play today for your chance to win and get daily bonuses when you log in. So what are you waiting for? Don't delay. Chumba Casino is free to play.
Experience social gameplay like never before. Go to Chumba Casino right now to play hundreds of games, including online slots, bingo, slingo, and more. Live the Chumba life at ChumbaCasino.com. No purchase necessary. VGW group void where prohibited by law. 21 plus terms and conditions apply. Welcome to Pro Tips for the Pros, brought to you by Floor & Decor Gilroy. In this series, we'll explore essential advice for professional contractors to deliver outstanding renovation results. Let's dive in.
Clear communication is key to a successful renovation. Keep the customer informed at every stage of the project, addressing any concerns or questions promptly to maintain trust and satisfaction. Thank you for joining us for this pro tip on planning thorough renovations. Stay tuned for more expert advice brought to you by Flora & Decor Gilroy.
Now open in Gilroy.