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cover of episode Trust Issues at Work? Here's What to Say with Rachel Botsman

Trust Issues at Work? Here's What to Say with Rachel Botsman

2025/2/5
logo of podcast Money Rehab with Nicole Lapin

Money Rehab with Nicole Lapin
AI Deep Dive AI Chapters Transcript
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Minda Harts
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Rachel Botsman
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Rachel Botsman: 我在与领导者共事时经常发现,他们并没有充分考虑情境、环境或条件,而所有这些都会影响你如何赢得信任以及你需要多少信任。清晰地设定期望,无论团队规模大小或你正在从事的工作是什么,这都是至关重要的一点。人们常常没有意识到设定清晰期望的重要性,而这却是建立信任的关键。在团队成员犯错后,积极回应和表达同理心能够增强信任,反之,则会让团队成员难以再次表达脆弱。公司在应对公共危机时,承认自身责任能够提升信任;启动新项目时,了解员工的风险感知并解释其益处,能够提升信任;处理工作场所冲突时,私下解决冲突,而不是公开处理,能够提升信任。在混合办公模式下,由于非语言交流减少,领导者和员工需要适应新的沟通方式,并有意识地调整沟通风格,避免监控和微管理的感觉。许多团队需要面对面的交流才能有效运作,因此,领导者需要明确团队聚会的目的,并确保团队成员理解聚会的价值。透明度并非总是建立信任的有效途径,信任是一种对未知的自信关系。同理心是建立信任的重要品质,它体现在对他人想法的真诚理解和积极的支持。 Minda Harts: 信任是一种全球性的语言,尽管其表达方式因文化而异,但信任破裂后的感受是普遍的。领导者应该关注如何创造心理安全感,而不是直接回应员工的不信任感。心理安全感和安全感是不同的概念,领导者应该关注的是如何创造心理安全的环境,而不是试图控制员工的内在情绪和感受。工作场所是人们寻求信任感的重要场所,领导者应该重视建立信任的工作环境。在当今社会,工作场所中的人际关系变得越来越重要,领导者应该重视建立信任的工作环境,让员工感到被信任、安全,并敢于冒险和犯错。

Deep Dive

Chapters
This chapter explores the most frequent question Rachel Botsman receives about workplace trust, focusing on the breakdown of trust and the universal nature of the feeling of mistrust. It also highlights the importance of context and expectation setting in fostering trust within teams.
  • The most common question is about what happens when trust breaks down.
  • Trust is like air; we don't appreciate it until it's gone.
  • Clear expectation setting is key to building trust.

Shownotes Transcript

This week, Money Rehab is hosted by Minda Harts, bestselling author and expert who helps organizations build cultures of trust and belonging through her speaking, writing, and innovative Trust Catalyst game. In each episode this week, she’s focusing on one of the seven “trust languages” she's determined to be essential to a healthy workplace.

Today, Minda is joined by Rachel Botsman to talk about the trust language “psychological security,” and much more. Rachel is a world-renowned expert on trust; she didn’t just write the book on trust— she's written three. In this conversation, Rachel shares key insights from the stories she’s uncovered in her research about how to build trust at work, tips for creating a workplace environment with psychological security, and best practices for handling some common workplace scenarios where trust issues might arise.

  • Find Rachel’s latest audiobook here).

  • Subscribe to Rachel’s newsletter here).

  • Pre-order Minda’s upcoming book, Talk to Me Nice: The Seven Trust Languages for a Better Workplace, here).

  • Follow Minda on LinkedIn here).

  • Learn more about Minda’s work here).