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cover of episode 911
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Phoebe Judge
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Tania
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Terry Clark
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Terry Clark: 本文讲述了Terry Clark作为一名911接线员25年的工作经历，以及一次她女儿在麦当劳被抢劫并通过911向她求救的事件。她描述了911接线员的工作流程、面临的压力和挑战，以及如何保持冷静处理紧急情况。她还分享了工作对她的个人生活和世界观的影响，以及她与女儿之间的情感联系。她强调了911接线员的工作重要性以及他们所承受的巨大压力，呼吁人们对他们的工作给予更多理解和支持。 Phoebe Judge: 作为节目的主持人，Phoebe Judge引导访谈，提出问题，并对Terry Clark和Tania的经历进行总结和反思。她从历史的角度介绍了911报警系统的演变，并探讨了该系统面临的挑战和批评。她还强调了911调度员所承受的巨大压力和责任，以及他们对社会的重要贡献。 Tania: Tania是Terry Clark的女儿，她在麦当劳工作期间遭遇抢劫，并通过911向母亲求救。她讲述了事发经过，以及她在被劫匪控制期间的感受和应对方式。她描述了当时内心的恐惧和焦虑，以及在与母亲通话过程中感受到的安心和支持。她还表达了对母亲工作的敬佩和理解，以及对911接线员职业的看法。

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A conversation with a 911 operator about what happens on the other end of the line – and the day she heard her daughter's voice on the phone.

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