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cover of episode Saying It Right: Strategies for Effective Customer Communication

Saying It Right: Strategies for Effective Customer Communication

2023/12/1
logo of podcast The Home Service Expert Podcast

The Home Service Expert Podcast
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Joel Weldon
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Tommy Mello
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Joel Weldon: 本期节目中，Joel Weldon 分享了他在有效客户沟通方面的三个核心观点：首先，要了解客户的需求、恐惧和成功之处，并据此调整沟通策略；其次，要设身处地为客户着想，从客户的角度出发思考问题，提供更优质的服务；最后，要学习清晰有效地沟通，使用合适的语言和表达方式，才能更好地与客户建立联系，提升客户满意度。他结合自身经历和案例，详细阐述了这三个观点，并提供了许多实用技巧，例如在给客户留言时放慢语速，以便客户能够记下电话号码；结束通话时使用积极的语言，例如“祝您今天愉快”；在团队会议中，要关注团队成员的需求、担忧和成就，并据此调整沟通策略。他还分享了多个成功案例，例如迪士尼乐园的成功秘诀，以及他如何帮助一位客户通过举办“最丑围栏大赛”来获得大量潜在客户。 Tommy Mello: Tommy Mello 在节目中分享了他对有效客户沟通的理解，并结合自身经验，对 Joel Weldon 的观点进行了补充和阐述。他强调了关注细节的重要性，以及如何通过小的改进带来巨大的差异。他认为，企业不应仅仅关注价格竞争，而应注重价值创造，并通过提供优质的服务和体验来提升客户满意度。他还分享了他在团队管理方面的经验，例如如何通过庆祝员工入职来提升团队士气，以及如何通过投资员工来提升团队整体素质。

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Joel Weldon is a seasoned professional speaker with a remarkable career spanning over four decades. He is an executive speech coach and keynote speaker at Joel Weldon’s Ultimate Speaking System and “Success Comes In Cans,” a custom corporate seminar for sales and leadership coaching. Impressively, Joel is a recipient of the coveted Communication & Leadership Award and The Golden Gavel, the highest honor in the speaking profession, reserved for only the most outstanding communicators.

  In this episode, we talked about public speaking, business strategies, people skills…