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cover of episode #12 Riley Thomas: How Does Tech Transform The Real Estate Experience?

#12 Riley Thomas: How Does Tech Transform The Real Estate Experience?

2024/1/10
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Experts of Experience
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Riley Thomas: Built Technologies致力于通过软件改善资金流向建筑和房地产行业，连接项目中的所有参与者，提高效率和协作性。公司主要客户包括银行、开发商和承包商。通过现代化银行系统，帮助银行客户加速增长。公司努力将AI技术融入业务运营，例如使用机器学习识别建筑检查照片中的内容，并将其与预算项目关联，从而提高效率。在产品开发方面，公司注重客户需求，通过差距分析了解客户当前的工作方式，并在此基础上进行改进。公司采用市场普遍需求驱动产品开发，并通过客户咨询委员会收集反馈，改进产品路线图。公司注重建立信任，通过诚实、同理心和积极倾听来赢得客户的信任。在客户留存方面，公司注重快速响应客户需求，并保持积极沟通，同时通过邀请客户到公司参观等方式提升客户体验。在公司文化方面，公司提倡服务型领导，鼓励团队成员积极主动地帮助他人，并注重团队成员之间的合作与支持。公司注重目标导向，并通过反思和改进不断提升团队效率和客户满意度。公司未来将继续拓展市场，并致力于解决美国住房短缺问题。 Lauren Wood: 作为主持人，Lauren Wood 主要负责引导访谈，提出问题，并对 Riley Thomas 的观点进行总结和补充。她对房地产行业的技术变革以及客户体验管理方面表现出浓厚的兴趣，并与 Riley Thomas 就相关话题进行了深入探讨。

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Chapters
Host Lauren Wood introduces Riley Thomas, SVP of Markets at Built Technologies. They discuss Built's role in streamlining construction and real estate finance, connecting banks, developers, and contractors through software.
  • Built Technologies connects all parties involved in construction projects through software.
  • Banks are key customers, funding approximately 70% of the real estate construction market.
  • Built aims to improve efficiency and collaboration in the industry.

Shownotes Transcript

Explore the nexus of customer experience, success, and technology in the construction and real estate finance sectors in this episode of the Experts of Experience podcast.

In this episode, host Lauren Wood engages in a conversation with Riley Thomas, the SVP of Markets at Built Technologies, a leader in construction and real estate finance technology. 

They discuss how Built Technologies is revolutionizing the industry by enhancing efficiency, collaboration, and business agility. Riley shares insights into the challenges of modernizing an antiquated industry, the strategic use of AI, and the importance of understanding customer needs to drive product development. 

This episode offers a deep dive into how Built Technologies is navigating the complexities of the construction and real estate sectors and their vision for the future.

Tune in to learn from Riley's extensive experience and discover how Built Technologies is shaping the future of its industry with innovative solutions and a customer-centric approach.

If you enjoyed this episode, please rate us on Spotify and Apple Podcasts.

 

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00:00 Introduction and Riley Thomas' Background at Built Technologies

01:25 Built Technologies' Work and Clientele

02:57 Modernization of the Banking and Construction Industries

05:40 Driving Adoption and Changing Work Practices

07:43 Incorporating AI in Business Operations

09:35 Customer Insights and Product Development

11:53 Use of AI for Customer Data Synthesis and Business Development

14:00 Trust and Candor in Business

17:19 Customer Retention Strategies

20:33 Company Culture and Employee Experience

25:57 Future Vision and Impact of Built Technologies

31:09 Leadership Philosophy and Employee Engagement

35:26 Maintaining Positivity and Realism in Leadership

39:02 Understanding and Catering to Customer Needs