Tommy Mello, a master at turning home services businesses into multimillion-dollar ventures, walks us through his incredible journey from Michigan to entrepreneurial success. He shares how he utilized podcasting to educate himself on crucial business elements like call center training, HR, and finance. Tommy’s dedication to his team is evident as he recounts living alongside his technicians to understand their needs better and ensuring they had new vehicles before he did. His story is one of resilience, continuous learning, and a commitment to both personal and professional growth.
Reminisce with us about the mid to late 90s as Tommy discusses opening multiple Hooters locations across Michigan and the vibrant culture of Detroit during that era. His entrepreneurial spirit shines as he recounts starting a landscaping business, flipping over 1200 cars, and even buying and selling Bowflex machines. We dive into the challenges and successes of building a garage door service company, highlighting the importance of empathy, effective marketing, and technological transitions. Key moments like switching to ServiceTitan CRM and consulting with Al Levy to streamline operations are pivotal to his business transformation.
Tommy also opens up about navigating private equity in blue-collar industries, emphasizing the significance of maintaining company culture during acquisitions. He stresses the value of customer service, mentorship, and ethical business practices, balancing customer satisfaction with employee well-being. From mastering marketing strategies to setting ambitious growth targets, Tommy shares actionable insights for business growth and leadership transformation. This episode is brimming with valuable lessons and inspiring stories that reflect Tommy’s innovative spirit and dedication to excellence.
Highlights:
(01:55 - 02:38) Entrepreneurial Growth Through Podcasting
(05:56 - 06:59) Breaking the Cycle of Unfulfilling Life
(09:15 - 10:15) Garage Door Painting Business Success
(15:09 - 15:50) Maximizing Marketing ROI With CRM
(23:40 - 24:26) Hiring People Who Care
(32:42 - 33:57) Success Leaves Clues
(41:09 - 41:57) Client Satisfaction and Company Growth
(48:29 - 49:40) Garage Door ROI and Passion
(53:16 - 54:33) Living 110% for a Legacy
(01:01:03 - 01:01:50) Learning Financial Side of Business
**CHAPTERS **
(00:00) - From Drifter to Success
(03:46) - Entrepreneurial Journey and Business Success
(13:23) - Business Growth and Leadership Transformation
(17:39) - Strategies for Business Growth and Expansion
(23:40) - Building Client Relationships Through Affiliates
(34:53) - Private Equity and Business Acquisitions
(42:13) - Building Trust and Client Relationships
(51:18) - Embracing Life and Self-Improvement
(59:35) - Importance of Customer Service and Mentoring
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