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cover of episode Lessons in Leadership and Growth from Tommy Mello

Lessons in Leadership and Growth from Tommy Mello

2024/8/27
logo of podcast Escaping the Drift with John Gafford

Escaping the Drift with John Gafford

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John Gafford
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Tom Mello
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Tom Mello: 我的人生经历中犯过很多错误,但我从不重复同样的错误。我通过播客学习商业知识,例如呼叫中心培训、人力资源和财务管理。我优先考虑员工的福利,甚至在我自己拥有新车之前就为员工配备了新车。我从园林绿化、汽车买卖、健身器材买卖等多个领域积累经验,最终创办了车库门服务公司。我注重客户服务,并通过各种营销策略,例如谷歌优化、Yelp和Angie's List等平台,来提升公司知名度和业绩。我聘请顾问Al Levy来优化业务运营,建立标准化操作流程和手册。我使用ServiceTitan CRM系统来跟踪营销效果,并根据数据调整策略。我将技术人员转变为附属机构,从而增加收入。我注重公司文化,并努力在收购中保持公司文化。我重视员工的成长和发展,并为他们提供各种培训和机会。我制定了雄心勃勃的商业目标,并计划通过收购和有机增长来实现这些目标。我强调持续学习和向他人学习的重要性,并通过观察成功人士来学习。我注重客户体验,并提供多种选择来满足客户的需求。我强调自我关爱的重要性,并保持健康和积极的心态。 John Gafford: 我观察到底特律地区人们生活模式的局限性,很多人陷入循环往复的生活中。汤姆·梅洛的故事是一个从底特律到创业成功的励志故事,他通过持续学习和努力工作,克服了各种挑战,最终取得了巨大的成功。他注重客户服务和员工福利,并通过各种创新策略来提升公司业绩。他的成功经验对其他行业的企业家也具有借鉴意义。他强调了持续学习、积极心态和自我关爱的重要性。他分享了计算营销预算的公式,并强调了品牌建设和客户体验的重要性。他观察到疫情后服务水平下降的现象,并强调了提供优质服务的必要性。

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Tommy Mello, a master at turning home services businesses into multimillion-dollar ventures, walks us through his incredible journey from Michigan to entrepreneurial success. He shares how he utilized podcasting to educate himself on crucial business elements like call center training, HR, and finance. Tommy’s dedication to his team is evident as he recounts living alongside his technicians to understand their needs better and ensuring they had new vehicles before he did. His story is one of resilience, continuous learning, and a commitment to both personal and professional growth.

 

Reminisce with us about the mid to late 90s as Tommy discusses opening multiple Hooters locations across Michigan and the vibrant culture of Detroit during that era. His entrepreneurial spirit shines as he recounts starting a landscaping business, flipping over 1200 cars, and even buying and selling Bowflex machines. We dive into the challenges and successes of building a garage door service company, highlighting the importance of empathy, effective marketing, and technological transitions. Key moments like switching to ServiceTitan CRM and consulting with Al Levy to streamline operations are pivotal to his business transformation.

 

Tommy also opens up about navigating private equity in blue-collar industries, emphasizing the significance of maintaining company culture during acquisitions. He stresses the value of customer service, mentorship, and ethical business practices, balancing customer satisfaction with employee well-being. From mastering marketing strategies to setting ambitious growth targets, Tommy shares actionable insights for business growth and leadership transformation. This episode is brimming with valuable lessons and inspiring stories that reflect Tommy’s innovative spirit and dedication to excellence.

 

Highlights:

 

(01:55 - 02:38) Entrepreneurial Growth Through Podcasting

(05:56 - 06:59) Breaking the Cycle of Unfulfilling Life

(09:15 - 10:15) Garage Door Painting Business Success

(15:09 - 15:50) Maximizing Marketing ROI With CRM

(23:40 - 24:26) Hiring People Who Care

(32:42 - 33:57) Success Leaves Clues

(41:09 - 41:57) Client Satisfaction and Company Growth

(48:29 - 49:40) Garage Door ROI and Passion

(53:16 - 54:33) Living 110% for a Legacy

(01:01:03 - 01:01:50) Learning Financial Side of Business

 

**CHAPTERS **

 

(00:00) - From Drifter to Success

(03:46) - Entrepreneurial Journey and Business Success

(13:23) - Business Growth and Leadership Transformation

(17:39) - Strategies for Business Growth and Expansion

(23:40) - Building Client Relationships Through Affiliates

(34:53) - Private Equity and Business Acquisitions

(42:13) - Building Trust and Client Relationships

(51:18) - Embracing Life and Self-Improvement

(59:35) - Importance of Customer Service and Mentoring

 

💬 Did you enjoy this podcast episode? Tell us all about it in the comment section below!

 

 ☑️  If you liked this video, consider subscribing to Escaping The Drift with John Gafford 


💯 About John Gafford: After appearing on NBC's "The Apprentice", John relocated to the Las Vegas Valley and founded several successful companies in the real estate space.

 

➡️ The Gafford Group at Simply Vegas, top 1% of all REALTORS nationwide in terms of production. Simply Vegas, a 500 agent brokerage with billions in annual sales Clear Title, a 7-figure full-service title and escrow company.

 

➡️ Streamline Home Loans - An independent mortgage bank with more than 100 loan officers. The Simply Group, A national expansion vehicle partnering with large brokers across the country to vertically integrate their real estate brokerages.

 


 

✅ Follow John Gafford on social media:

 

Instagram ▶️ / thejohngafford)

 

Facebook ▶️ / gafford2)

 

🎧 Stream The Escaping The Drift Podcast with John Gafford Episode here:

Listen On Spotify: https://open.spotify.com/show/7cWN80gtZ4m4wl3DqQoJmK?si=2d60fd72329d44a9)

Listen On Apple: https://podcasts.apple.com/us/podcast/escaping-the-drift-with-john-gafford/id1582927283)

 

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