Al-Fayed's dramatic entrances at Harrods, complete with security guards, incense, and bagpipes, created a tense atmosphere for staff while impressing celebrity customers. However, his interactions with celebrities like Michael Jackson revealed a manipulative side, as he inflated prices of trinkets and exploited their fame.
Al-Fayed's entrances involved security guards, incense, and bagpipes.
He created a tense atmosphere for staff but impressed celebrities.
He overcharged Michael Jackson for cheap souvenirs.