cover of episode Andrew Bolton: How a Grandmother’s Love Sparked a Revolution in Senior Tech Support (And Why It Matters) | S2 Ep. 166

Andrew Bolton: How a Grandmother’s Love Sparked a Revolution in Senior Tech Support (And Why It Matters) | S2 Ep. 166

2025/1/14
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Andrew Bolton：我创立TechRescue的初衷是为了更好地帮助我的祖母解决科技难题。她住在附近，但我每次过去帮她解决问题都需要花费大量时间。于是我意识到，一定有更好的方法。经过调查，我发现市面上并没有真正满足老年人需求的服务，他们需要的是24小时全天候的技术支持，没有复杂的流程和机器人客服，能够直接解决问题。因此，TechRescue应运而生。我们提供简单易用的服务，让老年人能够轻松使用科技，提高生活质量。我们对客户的调查显示，超过73%的65岁以上老年人在设置设备方面遇到困难，只有26%的人对科技感到舒适。这表明市场上存在巨大的需求。 我们专注于解决老年人在使用智能设备时遇到的各种问题。随着科技的发展，设备变得越来越智能化，也越来越复杂。许多老年人难以适应这种变化，例如智能电视、智能厨房设备等互联设备的设置和使用。他们缺乏我们这一代人从小接触科技的经验，因此需要专业的帮助。TechRescue的服务能够帮助他们克服这些困难，让他们能够更好地享受科技带来的便利。 我们还发现，许多老年人因为技术问题而无法与家人朋友保持联系。通过TechRescue的服务，他们可以更方便地使用各种通讯工具，例如WhatsApp、Facebook和Instagram，从而加强与亲人的联系，减少孤独感。我们以低廉的价格提供高质量的服务，让更多老年人能够享受到科技带来的便利。我们曾帮助一位卧床不起的越南老兵重新与家人取得联系，这让我们深感自豪。 我们的团队成员都经过严格的筛选和培训，他们都非常有耐心，能够以同理心对待每一位客户。我们理解老年人在使用科技时可能会感到沮丧和焦虑，因此我们努力为他们提供最贴心、最专业的服务。我们希望能够成为老年人连接世界的桥梁，帮助他们更好地融入现代社会。 Vanessa Antonio：作为访谈主持人，我主要负责引导话题，并对Andrew Bolton的观点进行补充和提问，从而更全面地展现TechRescue的服务理念和社会价值。

Deep Dive

Key Insights

What inspired Andrew Bolton to start TechRescue?

Andrew Bolton started TechRescue after growing tired of being his grandmother's tech support. He realized there was no 24/7 service tailored to seniors' needs, offering personalized, patient-centered solutions without chatbots or complex systems.

What percentage of seniors over 65 struggle with setting up their devices?

Over 73% of seniors over the age of 65 have trouble setting up their devices, according to an analysis report conducted by TechRescue.

Why do smart devices pose a challenge for seniors?

Smart devices, such as smart TVs, microwaves, and ovens, often connect to Bluetooth and home internet, creating a complex system that seniors find difficult to navigate. This generation did not grow up with modern technology, making it harder for them to adapt.

How does TechRescue support seniors with technology?

TechRescue provides 24/7 remote tech support for $30 a month or $250 annually. Their team solves issues directly without tutorials or YouTube links, ensuring seniors can use their devices seamlessly.

What is a success story that highlights TechRescue's impact?

TechRescue helped a 75-year-old Vietnam veteran in Wisconsin reconnect with loved ones through technology. His granddaughter subscribed to the service after seeing a TikTok ad, and the team has been supporting him for four months.

What misconception exists about seniors and technology?

A common misconception is that seniors don’t like technology. In reality, affluent seniors aged 55 to 75 are the highest demographic in purchasing power and technology consumption, including virtual reality sets.

What is the simplest and most complicated support TechRescue provides?

The simplest support TechRescue offers is password resets, while the most complicated involves locating mislabeled or unlabeled files based on unclear client requests.

What is Andrew Bolton's mantra for families of seniors?

Andrew Bolton’s mantra is, "Don’t let technology be the reason you visit mom. Call Tech Rescue. You handle life. We’ll handle the tech."

Chapters
Andrew Bolton, CEO of TechRescue, shares his inspiration for creating the company: his grandmother's struggles with technology. He highlights the significant percentage of seniors facing similar challenges, emphasizing the need for accessible tech support.
  • Over 73% of seniors over 65 have trouble setting up devices.
  • Only 26% of seniors feel comfortable with technology.
  • TechRescue addresses the growing generational tech divide.

Shownotes Transcript

In this episode, guest host Vanessa Antonio sits down with Andrew Bolton, CEO of TechRescue), a visionary company providing 24/7 tech support tailored to simplify technology for seniors and enhance their quality of life. Andrew shares how his love for his grandmother inspired the creation of TechRescue, addressing the growing generational tech divide with personalized, patient-centered solutions.

The conversation explores the unique challenges seniors face with smart technology, the impact of TechRescue’s affordable subscription model, and success stories that highlight the company’s role in fostering connectivity and independence for seniors and their families.

Key Moments:

  • The inspiration behind TechRescue: a personal story of love and innovation.
  • Challenges seniors face with modern smart devices and how TechRescue bridges the gap.
  • A success story of helping a Vietnam veteran reconnect through tech support.
  • Debunking myths: Seniors' curiosity and investment in technology.
  • Andrew’s mantra: “Don’t let tech be the reason you visit mom—TechRescue has you covered.”

Guest Information:

  • Andrew Bolton: CEO of TechRescue, championing simplified, patient-first tech solutions for seniors.

Links and Resources:

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