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cover of episode 109. Simplify! How to Communicate Complex Ideas Simply and Effectively

109. Simplify! How to Communicate Complex Ideas Simply and Effectively

2023/10/3
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Frances Frei
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Matt Abrahams
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Matt Abrahams: 本期节目讨论了在变革和说服他人时，深入思考与简洁沟通的重要性。有效的沟通能够影响人们的思维和行为，而许多领导者的问题在于，他们往往用复杂的方式描述自己深入理解的事物。 Frances Frei: 建立信任是一个持续的过程，需要不断监控、衡量并修复任何出现的问题。信任的三要素是真实性、逻辑性和同理心。任何一方缺失都会导致信任瓦解。 Frances Frei: 实施多元化、公平与包容（DE&I）计划的最佳方法是优先关注包容性，包容性包含四个阶段：安全、欢迎、庆祝和拥护。 Frances Frei: 快速解决问题的五步法：周一确定真正的问题；周二重建信任；周三结交新朋友；周四讲故事；周五快速行动。有效的叙事结构包含过去、现在和未来三个部分。 Frances Frei: 有效的沟通需要深入理解，然后用简洁明了的方式表达。在沟通中，情感是被低估的，它可以提高人们的接受能力。组织在沟通方面最大的错误之一是误以为说了就等于被听到了。周末应该用来休息和恢复精力。 Frances Frei: 她欣赏喜剧演员的沟通技巧，因为他们能够深入理解事物并以简洁明了的方式表达。成功的沟通需要：明确的意图、坚持不懈的努力和享受沟通的过程。 Frances Frei: 在沟通中，我们需要关注听众是否真正理解我们的信息，而不是仅仅关注我们是否已经表达了信息。有效的沟通需要深入理解主题，并以简洁明了的方式进行表达，以便更多的人能够理解并采取行动。

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Frances Frei discusses the importance of treating trust as a buildable entity with component parts, emphasizing the need to debunk common myths about trust and to address specific issues when trust is compromised.

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You said it. But did they hear it? For Frances Frei, communication is about saying things simply enough for an audience to truly understand.

As a professor of technology and operations management at Harvard Business School, Frei knows that shaping culture within organizations requires communicating in ways that influence how people think and act. The problem for many leaders, she says, is that when we “understand something deeply, we describe it in a complicated way. If you want broad influence and persuasion, we have to understand it really deeply. And then describe it in a simple and compelling enough way that others can take action.”

In this episode of Think Fast, Talk Smart, Frei and host Matt Abrahams explore strategies for simpler communication, building and maintaining trust, and celebrating diverse perspectives within our teams. They also discuss takeaways from Frei's latest book, Move Fast and Fix Things: The Trusted Leaders' Guide to Solving Hard Problems).

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For a transcript of this episode, visit our website).

Move Fast and Fix Things: The Trusted Leaders' Guide to Solving Hard Problems)

Fixable),* a *podcast with Anne Francis and Frances Frei

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