We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode 114. Communication Means Paying Attention: The Four Pillars of Active Listening

114. Communication Means Paying Attention: The Four Pillars of Active Listening

2023/11/7
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
AI Deep Dive AI Chapters Transcript
People
J
Julian Treasure
M
Matt Abrahams
Topics
Julian Treasure: 倾听是理解、建立关系和成功的基石。专注倾听能带来理解，而缺乏倾听会导致意见僵化和误解。在人际关系中，倾听是解决冲突和建立联系的关键。在商业和领导力中，倾听能帮助我们更好地理解客户和团队成员的需求，从而提高效率和生产力。 有效的倾听包含四个步骤：接收、欣赏、总结和提问（RASA）。接收是指保持眼神接触和积极的肢体语言，以表达你的专注。欣赏是指通过点头、微笑等非语言信号来表达你正在倾听和理解。总结是指在对话过程中定期总结你对对方所说内容的理解，以确保双方在同一页面上。提问是指提出开放式问题，以促进对话并深入了解对方的观点。 每个人的倾听方式都是独特的，因为我们通过一系列过滤器来倾听，这些过滤器随着我们成长和成熟而发展。因此，在沟通时，应该考虑“我正在向谁倾听”这个问题，并根据听众的倾听方式调整沟通方式。沟通是给予听众礼物的过程，关注听众是否接收到信息比关注自身表达更重要。 为了提高演讲技巧，建议练习有意识的呼吸（吸气鼻孔，呼气嘴巴），扩展音域，并练习控制节奏和音调。 Matt Abrahams: 与Julian Treasure的对话中，重点探讨了积极倾听的重要性及其在人际关系和职业发展中的应用。通过对RASA方法的讲解和实际案例分析，强调了专注倾听、换位思考以及有效沟通技巧的重要性。同时，也探讨了如何根据听众的不同倾听方式调整沟通策略，以达到最佳的沟通效果。

Deep Dive

Chapters
This chapter emphasizes the crucial role of conscious listening in fostering understanding, particularly in a world increasingly divided by technology. It underscores the importance of listening in relationships, learning, persuasion, leadership, and various aspects of human interaction. The chapter concludes by highlighting Barack Obama's insightful quote about the significance of listening, especially during disagreements.

Shownotes Transcript

We should all be audience-centric in communication. But, as Julian Treasure contests, we need to take it one step further. What is the listening I am speaking into?, he says, is the question every speaker should ask themselves over and over.

"Every human being’s listening is unique ... we listen through a set of filters and those filters develop as we grow and mature in life and we have experiences. Knowing where the person is coming from, you'll be able to sense their listening."

Treasure, an expert on speaking and sound, also offers advice on the breathing techniques that can transform one's speech. "If you want to speak powerfully, develop a breathing practice. And that can be as simple as conscious breathing, which is breathing in through the nose, out through the mouth."

In this episode of Think Fast, Talk Smart, Treasure and host Matt Abrahams explore the power of breath; the four steps to show someone we're engaged and listening; and how by framing speech as a gift, we can better serve our audience. 

Treasure is the author of Sound Business). His most recent book, How to be Heard: Secrets for Powerful Speaking and Listening), is based on his TED Talk). For a full transcript of this episode, visit our podcast webpage).

More resources:

Julian Treasure on TED)

Julian Treasure on LinkedIn)

Julian on Substack)

See Privacy Policy at https://art19.com/privacy) and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info).