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cover of episode 213. Rethinks: Building Trusting Relationships Through Communication

213. Rethinks: Building Trusting Relationships Through Communication

2025/7/1
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques

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Matt Abrahams:信任在人际关系、组织和社群中至关重要。我们需要积极加强彼此之间的联系,即使存在分歧和挑战。我希望通过今天的讨论,学习如何培养信任和建立充满希望的怀疑态度。 Jamil Zaki:我认为信任是一个人愿意承担风险,并期望另一个人会挺身而出,将我们的最佳利益放在心上。信任是建立关系的基础,是陌生人成为朋友,朋友成为挚友,以及建立商业伙伴关系的方式。没有信任,这些关系都会消失。我认为在信任关系中,我们可能过于规避风险。我们应该更多地信任他人,因为错失信任的机会往往被我们忽视。信任不仅仅在于你做什么,还在于你如何解释你所做的事情。要大声地表达信任,明确告诉对方你信任他们,因为你相信他们。这个简单的信息具有巨大的力量,它是一种礼物,更有可能使对方通过挺身而出变得值得信任,并加强关系。

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How to turn doubt and suspicion into hopefulness and trust.

There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki) believes we can renew our faith in one another.

Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness). While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.

“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”

In this Rethinks episode of Think Fast, Talk Smart), Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.

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Chapters:

  • (00:00) - Introduction

  • (03:26) - Defining Trust and Its Importance

  • (04:17) - Building Better Trust

  • (05:48) - Understanding Cynicism

  • (08:10) - The Cynicism Spectrum

  • (10:30) - Fostering Hopeful Skepticism

  • (12:44) - Challenges of Overcoming Cynicism

  • (14:36) - Positive Gossip and Positive Noticing

  • (17:34) - Self-Fulfilling Prophecies

  • (20:30) - The Final Three Questions

  • (29:16) - Conclusion

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