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cover of episode 31. Quick Thinks: How to Shine Online and Excel at Virtual Communication

31. Quick Thinks: How to Shine Online and Excel at Virtual Communication

2021/4/16
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
AI Deep Dive AI Chapters Transcript
People
B
Bob Sutton
一位在管理科学和组织心理学领域具有深远影响的斯坦福大学教授和畅销书作者。
C
Carol Robbins
C
Christian Wheeler
J
Jennifer Ocker
M
Matt Abrahams
N
Naomi Bagdonis
S
Sarah Sewell
S
Sarah Soule
T
Tina Selig
Topics
Matt Abrahams：虚拟沟通的语境变化会影响人们对你的理解和体验，不能用同样的行为期待同样的结果。获得和保持注意力在虚拟沟通中至关重要。 Tina Selig：为了避免线上观众感到厌倦，需要每10-15分钟改变活动类型，例如观看视频、进行活动或分组讨论，提前做好计划很重要。 Bob Sutton：线上课程需要精心策划，如同编写剧本一样，需要考虑参与者的情绪和认知负荷。 Sarah Sewell：为了避免认知超载，会议需要更短，要有休息时间，并考虑将部分会议改为音频模式。 Sarah Soule：为了减少认知超载，可以将信息分成更小的部分，穿插分组讨论或同步工作和共享文档。 Carol Robbins：疫情导致人们沟通更注重交易和任务，忽略了人际关系，需要更多地关注彼此的感受。 Christian Wheeler：组织需要设计一些活动，促进线上互动，建立信任，例如鼓励参与者互动、积极表达和适度自我披露。 Jennifer Ocker：领导者需要被理解而不是被敬畏，幽默有助于建立信任。 Naomi Bagdonis：在虚拟会议中，如何呈现自己非常重要，要确保面部和上半身占据屏幕一半以上，光线充足，摄像头处于眼睛高度，并与摄像头进行眼神交流。虚拟沟通中，声音变化和手势运用很重要，要改变语调，添加修饰词，并确保手势在摄像头范围内可见。在虚拟互动中，运用复述技巧可以帮助你确认理解并引导话题。

Deep Dive

Chapters
The shift to virtual communication requires adjustments to ensure desired outcomes, emphasizing the need for relevance and engagement.

Shownotes Transcript

It has been over a year since millions of people have switched from office work to working from home. In this episode of Think Fast, Talk Smart, lecturer and host Matt Abrahams highlights guests’ top takeaways on how to best communicate, share information, and cultivate a professional presence though the screen. 

“I think we have to find ways to reduce cognitive overload,” says Professor and Senior Associate Dean Sarah Soule. “I now offer my information in much smaller pieces interspersed with breakout groups.”

Think Fast, Talk Smart) is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

See Privacy Policy at https://art19.com/privacy) and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info).