cover of episode Chuck E Cheese vs ShowBiz Pizza | Where a Kid Can be a Kid | 3

Chuck E Cheese vs ShowBiz Pizza | Where a Kid Can be a Kid | 3

2024/12/4
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Ross Brackman
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David Brown: 本期节目探讨了Chuck E. Cheese近50年的发展历程,从其开创性的eatertainment模式到2020年的破产,以及如今在怀旧热潮和新一代消费者需求下的复兴之路。节目中穿插了对Chuck E. Cheese电子乐队历史的回顾,以及对公司未来发展方向的讨论。 Ben Coley: Chuck E. Cheese并非典型的快餐店,而是娱乐业态。千禧年后,由于科技进步(如社交媒体和移动设备的兴起)和经济衰退,其吸引力下降。2014年被私募收购后,公司进行了多项改进,包括引入卡系统、改变餐厅氛围、推出无限畅玩套餐等,但疫情期间仍面临巨大挑战,被迫转向外卖和送餐业务。如今,Chuck E. Cheese正试图通过会员制度等方式,吸引更多家长和怀旧的千禧一代顾客,其未来发展取决于能否平衡创新与经典元素。 Ross Brackman: 电子自动机(animatronics)的历史悠久,迪士尼公司将其提升到新的水平。Chuck E. Cheese的电子乐队是其成功的关键因素之一,但这些乐队也面临着维护成本高昂和技术更新的挑战。近年来,怀旧情绪和游戏如《五夜守护者》的流行,重新点燃了人们对电子乐队的兴趣,但Chuck E. Cheese也面临着如何平衡经典元素与现代需求的难题。 David Brown: 节目回顾了Chuck E. Cheese的发展历程,分析了其兴衰的原因,并探讨了其未来的发展方向。同时,节目还介绍了Chuck E. Cheese电子乐队的历史以及其在流行文化中的地位。

Deep Dive

Key Insights

Why did Chuck E. Cheese struggle in the mid-2000s?

The rise of technology, such as social media and mobile devices, made kids less interested in public arcades. Additionally, the 2008 recession reduced disposable income for families, making outings like Chuck E. Cheese less of a priority.

What strategies did Chuck E. Cheese implement after being acquired by a private equity firm in 2014?

They introduced card systems instead of ticket systems, remodeled restaurants with neutral tones to appeal to both parents and kids, added open kitchens for an experiential vibe, and launched an all-you-can-play program for unlimited gaming.

How did Chuck E. Cheese adapt during the COVID-19 pandemic?

They shifted to off-premises sales, including takeout and delivery, and introduced the Pasquale's Pizza and Wings brand to separate themselves from the Chuck E. Cheese name, focusing on improving their food offerings.

Who is Chuck E. Cheese's current target demographic?

They aim to appeal to both younger kids, their traditional audience, and millennial parents who grew up visiting Chuck E. Cheese. The chain is leveraging nostalgia to attract parents while updating its offerings to remain relevant to kids.

What is the significance of the animatronic bands in Chuck E. Cheese's history?

The animatronic bands, like Munch's Make Believe Band, were a key attraction that brought a Disney-like experience to local communities. They were a major draw for families and a defining feature of the Chuck E. Cheese brand.

Why did Chuck E. Cheese initially decide to retire its animatronic bands, and what was the public reaction?

The company planned to retire the bands at most locations due to maintenance challenges and changing customer preferences. However, public outcry, particularly from nostalgic fans, led them to reverse the decision and keep the bands in select locations.

How has the popularity of games like Five Nights at Freddy's impacted the perception of animatronics?

These games have introduced a younger generation to the concept of animatronics, blending nostalgia with a sense of mystery and even creepiness. This has sparked renewed interest in animatronics, both as a nostalgic element and as a cultural phenomenon.

What is the American Treasure Tour Museum known for?

The museum houses one of the largest collections of animatronics in the world, including characters from Chuck E. Cheese and Showbiz Pizza Place. It also features a variety of other nostalgic items, such as classic cars and automatic music machines.

How has the animatronic subculture evolved over time?

The subculture has grown alongside Halloween and holiday decorations, with people creating sophisticated animatronic displays for events. The fascination with mechanical devices, combined with the mystery of how they work, continues to draw enthusiasts.

Shownotes Transcript

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Wondery Plus subscribers can binge all episodes of Business Wars Disney Under Siege early and ad-free right now. Join Wondery Plus in the Wondery app or on Apple Podcasts. I'm David Brown and this is Business Wars. ♪

For nearly 50 years, Chuck E. Cheese, short for Charles Entertainment Cheese, has been entertaining families with arcade games, prizes, gooey cheese pizza, and of course, an animatronic house band. Chuck E. Cheese brought the concept of eatertainment to the masses. No longer did you need a ticket to Disneyland for your kids to enjoy the musical stylings of a giant mouse while you ate your dinner.

Ladies and gentlemen, we proudly present an exciting new musical review with your merrymaking master of ceremonies, Chuck E. Cheese. That's me, Chuck E. Cheese, your host, Wittemost. Later on, rival showbiz Pizza Place would introduce a similar format, introducing the Rockafire Explosion as their house band.

Its star was a one-toothed bear named Billy Bob, who Julia Roberts even dressed up as while working at showbiz as a teen. Here she is telling the story on The Ellen Show several years back. I wore a bear costume and brought out the birthday cakes. It was like, you know, it's one of those places where you go... Like a Chuck E.'s Cheese. Yeah. Yeah. Ultimately, the two companies would merge, and Chuck would come to rule the school, but

But by the mid-2000s, the hype for these kinds of places had died down, and Chuck E. Cheese struggled to get customers in the door. The 2010s saw buyout, rebrands, and pricing shifts as an attempt to revive the struggling pizza arcade. And when the pandemic hit in 2020, well, the chain officially filed for bankruptcy. Fast forward to now.

There's been a growing shift in the public's appetite for Chuck E. Cheese. Video games like the uber-popular Five Nights at Freddy's, which was adapted into a movie last year, are introducing the younger generation to the wonder and terror of the animatronic bands of the 1980s. Meanwhile, millennials who grew up going to the chain are rediscovering their love for it, especially as they start bringing their own kids. The nostalgia wave is so powerful, in fact,

that when Chuck E. Cheese announced earlier this year it would retire the animatronic band at all but two locations, there was so much outcry online that the company decided to keep the band in five locations instead. But is nostalgia alone enough to keep this chain afloat? Here to help us understand what's next for Chuck E. Cheese is Ben Coley, senior editor at QSR Magazine, a trade publication specializing in quick service restaurants.

Later on, we'll be peeking into Chuck E. Cheese's past with Ross Brackman, director of the American Treasure Tour Museum in Oaks, Pennsylvania. Ross is walking us through the history of animatronics and how they became so synonymous with places like Chuck E. Cheese. Show's about to begin, so stick around. ♪

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Ben Coley, welcome to Business Wars. Glad to be here, David. Tell us more about what you cover at QSR Magazine and how does Chuck E. Cheese factor into the publication's repertoire?

So QSR stands for, of course, quick service restaurant. So we primarily cover fast food and fast casual chains across America. Chuck E. Cheese is not your typical quick service concept, but historically our publication has covered their growth and their expansion and their changes in operation. So they fit more into what we would call the entertainment segment, which is a mixture of gaming and food and cuisine and beverage. And over the years, we've covered them pretty extensively and

Seems like they got a lot of exciting things on tap for the kids and the parents. How long have you been working in this field, covering the quick service industry? I've been in the field four and a half years. I actually joined QSR Magazine in January of 2020, which...

was just a couple of months before everything went kind of crazy across the country. Especially for restaurants, it was really a good fire hose to the mouth moment when trying to absorb all the information. It really kind of caught me up to speed really quickly on all these restaurants. Yeah, I can only imagine. I can only imagine. But at the same time, you say you've been doing this for about four years.

And I'm thinking, surely you must have known a thing or two about Chuck E. Cheese. I mean, growing up in America, did you get to go to Chuck E. Cheese as a kid? Of course, yeah. It'd be hard to find a kid who didn't have that memory growing up. Yeah, I specifically remember when the one opened up by where I was. I think it might have been 2003 or so. I knew it was in the early 2000s, but it opened up in a strip center. And I know my family so decided to go and

We would go there for birthday parties and other things. And I just remember, you know, all the games and getting the tickets, you know, coming out of the machines and going up to the prize wall. But I remember trying to get those good prizes and everything and seeing the high-priced items. I wonder if I would ever be able to save up enough to get those things. But, yeah, a lot of cherished memories going Chuck E. Cheese. Yeah, it used to really frustrate me when I'd go in and you'd see these kids walking around with just armfuls of tickets. Right, like how long?

how they had to be in there to do that. I don't know. Yeah, exactly. What am I doing wrong here? I've got five and I think I'm a champion, you know, and there are these guys walking around and you'll never get the Xbox. You'll never get the fun thing that's behind the glass. But it almost seems to me like, you know, you think about the trajectory of Chuck E. Cheese. They went public in the 1980s and they rebranded to Chuck E. Cheese as we would come to know it in the 90s.

And it seemed to be really on a climb. And then right around the turn of the millennium, it seemed like things started to go downhill. I wonder why that was. I really think it attributed to maybe the rise in technology. I think that

When people got more hooked on devices, the appeal of going in and having a birthday party inside Chuck E. Cheese was a little bit lost there on the younger generation when they were more hooked on like YouTube and like social media and seeing videos and content through, um,

Yeah, hand-me-down iPads and stuff like that. Right, right. You saw that, you know, increase significantly toward the late 2000s. That's when, you know, Facebook to Twitter, YouTube started kind of coming up. And you got Apple, you know, coming up with the iPhone in the late 2000s. And then, of course, you had the recession. So there was an economic event there where, you know, people just had less money to go out and do things. So I think it was a kind of a mixture, you know, economic cycle and also just kind of rising technology and kind of people.

and younger generation kind of being disconnected with being eager to kind of like, you know, play those games kind of like in a public setting. Yeah. Well,

Well, now the company was acquired by a private equity firm in 2014, and I think the price tag was something around $1 billion. Right, yeah. What was the grand plan there? How did they hope to revive a chain that was by that point nearly 40 years old? I think it's what most private equity companies try to do when they take over a restaurant. You want to improve operations. You want to remodel the restaurants. I believe Apollo was the name of the private equity firm that took over operations in 2014.

Some of the things that they were doing, trying to introduce cars as opposed to ticket systems, so you just kind of put up a car to the game as opposed to the paper tickets. More neutral tones in the restaurants and trying to create a vibe that could appeal to both parents as well as kids. They also, you know, more open kitchens so people can see the food prepared, kind of make it a more sort of experiential environment.

new dance floors with a lot more lights, you know, new seating. I think they introduced, you know, an all-you-can-play program where you could spend a certain amount, you can play as much as you want. So a lot of different things they tried to do over, I guess, however long they had them, maybe about six years or so, to try to kind of switch around their business. Well, by 2020, Chuck E. Cheese was definitely in a rough spot. What happened to their business during the COVID-19 pandemic?

Yeah, you know, they were in a very, very tough spot because when COVID happened, government mandates came in and that closed all the dining rooms, closed restaurants. They didn't have the foot traffic. So that forced them to really go into what we call off-premises, which means, you know, takeout and delivery and trying to send out their food through those means. One of the things, you know, was the Pasquale's Pizza and Wings brand that they came out with.

I think it was pretty much a way to kind of separate itself from the Chuck E. Cheese name because the tough thing is that, you know, Chuck E. Cheese really isn't known for their food products. They're more known for their games and stuff. But I think they improved the ingredients with the pizza on that menu. It was a way for them to sort of kind of revamp it and try to rely on their food menu to kind of like –

serve as a bridge during the early days in the pandemic. So that was the other tough thing, like, you know, with the salesman down and inability to pay rent and inability to pay vendors and all these other costs, it forced them into bankruptcy. Yeah, that was June of 2020, I believe it was. Right. So they went into a bankruptcy with a lot of debt, like a lot, a lot of debt. And a lot of the debt was from that acquisition back in 2014. It was what you call

a leveraged buyout, which involves like just kind of like a lot of debt being exchanged. But when it comes to that family entertainment space, like they're one of the biggest names out there. I mean, it's pretty much them and David Buster's are the two big ones. You figure that they had enough backers

backing and financing enough people involved that we're going to push for it to get through this. And sure enough, they did. And survive, they did. Yeah. But how are they faring nowadays? Because it seemed like they weren't just reaching out for the kids now. In fact, I think the chain introduced a new membership model to help get more parents in the door, you know, especially with

With high inflation, economic uncertainty, you've got this membership that can save you money, at least in theory. So how do you think this factors into Chuck E. Cheese's strategy overall? Right. You know, they're just doing...

what every other brand out there is doing right now. The story of the 2024 is about, you know, what can you do to put value in front of the consumers? Like you said, they came up with that, that membership tier to where you could pay a certain amount. And it's actually flexible. Like there's like different tiers. And then if you pay more per month,

you're allowed to play more games. So it was just a way for people to associate Chuck E. Cheese with being a valuable place to go in times where money is tight. You know, you put all this together, who's Chuck E. Cheese's demographic these days? I mean, you think once upon a time, it was the kids who would drag the parents in. And then you saw what happened after the pandemic and that appeal to parents. Who are they appealing to? I

I almost wonder if it's not to millennial parents who grew up going to the arcade. That's exactly what they're trying to do. They're trying to appeal to both sides. They want to make sure that they're up to date and they still can have a spot with those younger guests, which is their bread and butter. But they also know that they're old enough that the people who are parents now who are going to Chuck E. Cheese restaurants

when they were little are now in a parental position and they remember their own memories with playing the games and they want to bring that nostalgia factor with them. But it is kind of a push and pull there because some of the advancements do come at a risk of cutting out some of the things that people love the most.

when they were younger. But it definitely is a matter of trying to do things to appeal to parents as well. They came out with a grown-up menu with wings and salads and sandwiches and trying to create a menu specifically for older people to kind of get them in there and, I guess, make it a more pleasant experience for them. Yeah. A few years after going private, the company tried to return to the New York Stock Exchange, but the deal ultimately fell through.

Well, now that you've, you know, you've seen the company have to weather a lot of storms, things seem to have calmed down just a bit. I think there were some reports that Chuck E. Cheese may be back on the market, may be looking for a buyer to take them public again. You heard any whispers about that? Any potential offers perhaps? I did. We did hear reports of Chuck E. Cheese possibly being up for sale. I think it was about a year or so ago. But

But we haven't heard anything since then. It's gone pretty quiet on that front. The deal you're referring to back in 2019, it was supposed to be a merger with what you call a special purpose acquisition company. These are SPACs. Yeah, SPACs. Right, correct. And for whatever reason, it didn't work out. The companies didn't give a reason as to why it didn't work at the time. And in the stories we've done about Chuck E. Cheese, they haven't shared anything or any other significant updates about switching ownership or sale or anything like that.

Some of the stories that have been out there, I think Reuters was reporting that Chuck E. Cheese was expected to generate somewhere close to almost $200 million in earnings before interest taxes, depreciation, amortization, which would put you at a valuation of around $1.4 billion. That's a lot of money for Chuck E. Cheese. Yeah.

You think E-tertainment may be making a comeback? Well, it's interesting. During the beginning of the pandemic, E-tertainment was not great and things were not going well. Even Dave & Buster's, there were some murmurings about them even possibly going bankrupt too. I mean, but around that 21, 22,

2021, 2022 period, they enjoyed some pretty good sales bumps from some higher traffic from people just eager to get out. But we've seen recently that these entertainment brands have had a tougher time attracting people. So these brands are trying to be known for more than just entertainment. So they're trying to build up their food and beverage programs

You know, Pinstripes is a smaller one. It's one that's also went public last year. It's like a bowling and boccia concept, but it also has a very strong food and beverage program. Actually, they do more in food and beverage sales than they do in amusement, which is interesting. Yeah, so a lot of brands are trying to elevate that because, like, when you're just known for the games, it can be harder to get people to come in during these tougher wallet times and

I think that these brands felt some sluggish sales as of late. After that, that big boom they felt in 2021 and 2022. But there's a lot of brand equity still with Chuck E. Cheese. It's very much still a relevant brand in the psyche of America. So they have the tools. They have the cultural significance and the cultural relevance to continue to build up and go forward. They just have to have the right strategies to be able to market correctly to the consumers.

Ben Coley is Senior Editor at QSR Magazine, an industry publication covering quick service restaurants. You can keep up with their reporting at qsrmagazine.com.

Ben, thanks so much for joining us on Business Wars. I appreciate it. I had a lot of fun. Coming up... Everything about Chuck E. Cheese when it was introduced was special because nothing like it had really been done before. Ross Brackman of the American Treasure Tour Museum joins us to take a deeper look at Chuck E. Cheese's house band and the history of the animatronic characters that make it up. Stick around.

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When your AI works wherever you need it, you can take your business wherever it needs to go. Learn more at ibm.com slash WatsonX. Welcome back to Business Wars. Chuck E. Cheese is famous for its animatronic band, but these life-size robot puppets hit the scene long before Munch's make-believe band played their first gig.

Ross Brackman is the director of the American Treasure Tour Museum in Oaks, Pennsylvania, which houses one of the largest animatronics collections in the world. He joins us now to talk about the history of these fascinating and sometimes frightening robotic wonders. Ross Brackman, welcome to Business Wars. Thank you so much, David. It's a pleasure being here. Well, it's great to have you. Just how far back are we talking about when it comes to animatronics?

Well, there is a difference between animatronics and automatons, and I don't want to bore you with too much of the history, but automatons date back to basically B.C., the concept of mechanical machinery that moves on its own.

almost as old as written history. And then when electricity came in the 1870s, 1880s, they started using them to draw people to department store windows. You know, I know that you mentioned that

revolution with electronics. And this whole connection with sales, interesting, I think back in 1939, didn't Westinghouse have a kind of, it wasn't animatronic, but it was a sort of like a robot named Electro who could talk and I think could even smoke. I mean, it was the 30s after all. In fact, I think we have a clip from this. Let's listen. I am a smart fellow as I have a very fine brain.

of 48 electrical relays. It works just like a telephone switchboard. If I get a wrong number, I can always blame the operator. Thank you. Okay, so we're talking about a human talking to this robot-looking thing. Looks like something lifted out of a sci-fi movie, but just a couple of decades later,

robots like Electro became used as novelties. I mean, there were dancing bunnies and singing mice, sword swallowers. When did robotics start being used for the fun factor, you know, the entertainment factor? Well, you know, they don't really talk too much about it. And the difference between Electro and the animatronics you would find in store windows is much, much different. So having them talk

And be able to walk on their own. I mean, that's kind of taking it to the next level. But I would argue that they started shortly after electricity became a thing. So 1880s, 1890s. And again, we're talking hands moving and heads shaking, things like that. So nothing like smoking and walking independently. Yeah.

Well, by the 1950s, Walt Disney started dabbling in this space. And in the 60s, work had begun on the Enchanted Tiki Room at Disneyland. And then there was this term that I believe Disney coined, audio animatronics. Now, to accomplish this, we created a new type of animation, so new that we had to invent a new name for it. Audio animatronics? Right, audio animatronics.

Classic Disney. So is it safe to say that when we're talking animatronics, it was Disney that originally put that on the map? I think so, yeah. I mean, definitely of that level of sophistication with the Tiki Room was the first...

I guess, main attraction. And then of course he also did Abraham Lincoln and showed us what you could do with the human face. Going back real quickly to the 1964 World's Fair, that was the first time Disney ever had the opportunity to share his technology with the East Coast. And people associated the East Coast with a sophistication that they did not at the time on the West Coast.

And so the popularity of the Disney features, the Carousel of Progress, the Tiki Room, and It's a Small World, I mean, that validated for Disney and the country that we want this everywhere.

And then, of course, jump ahead to Chuck E. Cheese. And now you're having it in towns all across the country. Totally. And it seems to me that by putting those animatronics in there, Chuck E. Cheese was trying to bring a little bit of Disney into the local communities in a sense. I mean, if you wanted to check out something as cool as an animatronic, you could just find one around the corner at a pizza shop and play some games at the same time. I mean, everything about Chuck E. Cheese when it was introduced was special because nothing like it had really been done before. Sure, you had

things at the Disney parks, but this was basically a pizza place. And of course, Nolan Bushnell, who established and created Chuck E. Cheese, did it kind of as a way to get his Atari video games played. So, I mean, there was a market for video games, but he wanted more. Tell us about Chuck E. Cheese's Munch's Make Believe Band. What made them so special?

I mean, you don't hear about it being a hit or a failure necessarily, but it definitely was a draw. I mean, it's a fascination. And there were people just like,

With any kind of technology, there were some people who were enthralled by it and eventually became obsessed by it, and other people who just thought it was creepy and weird. Munches make believe bands had some competition, though, through the years. They ultimately beat out the gang at competitor Showbiz Pizza Place. But for those who never got to go, maybe you can tell us a little bit more about that band, the Rockafire Explosion. Do you remember the characters in the band? Was Chucky actually one of the players? No.

Not in the Rockafire Explosion. That was a whole bunch of different animals. We had Billy Bob. He was a southern bear. We had Bird, who was a loony bird. Rolf the Wolf. Duke LaRue. And Fats Geronimo. And then there was the Mitzi Mozzarella, of course, because, you know, it's a pizza place. So you have to have somebody representing the cheese of choice. Yeah. Yeah. I guess Chucky didn't make the cut of the band, huh?

Well, not initially. I mean, that was, but that was the Rockafire explosion. When we got into the, I mean, independent Bushnell had his team, which included Chuck, Helen Henney, Mr. Munch, Jasper, Jowls, and Pasquale. And of course the Warblets who were the background singers because you needed those as well. So you had two completely different bands going on at the same time and sometimes across the street from each other.

And I mean, that was Robert Brock who designed the competition. And when Brock took over for Chuck E. Cheese, he didn't immediately just cancel one of the bands. I mean, eventually he took over Chuck's characters and retired the Rockafire Explosion. But for a time, he basically ran two different restaurants across the street from each other in certain places. What about the poor Rockafire characters? Where'd they end up?

They ended up where unwanted animatronics often end up. And there is a story about Chuck E. Cheese that continues to this day where when a Chuck E. Cheese closes down, they don't want them to survive. So they will intentionally destroy the animatronic characters so that they can't be repurposed.

which makes them very rare to find today in places outside of Chuck. And of course, Chuck E. Cheese's have been talking about and officially announced that they were going to resign their band. But there was such an uproar that they're changing their policy, but ultimately they are going to reduce their numbers quite a bit. Now tell us about that. What was the reaction like?

Well, people who grew up at Chuck E. Cheese's go in there as kids. They have, well, some of them, of course, have a massive loyalty to these guys and they don't want to see them go away. It's kind of like when the Tiki Hut and Walt Disney World went under new management and they changed the song and everything. Some people were grateful they didn't have to hear the In the Tiki Tiki Tiki Room song.

Every time they go in there, but then other people is like that's why they went so you're gonna get different reactions from everybody That's part of what a passion Evokes I guess the only place then people could see the working characters as they were back in the day is that one of those few remaining locations or

Or maybe if they're in your neck of the woods, perhaps? Absolutely. We don't have the whole Chucky team here, but we do have some of the classics. We have Chuck, we have Helen, we have Mr. Munch, and two sets of warblets. But one of the sets of warblets has been modified so that they don't look like the band. And I don't know honestly how they came to be the way they are, but they're kind of like country-fied warblets.

But yeah, you can find them scattered around the country in private collections or in a few museums like ours. But it really is hard to find them. And of course, there are the handful of Chuck E. Cheese's where they still exist.

play them. But what constantly happens is they are so difficult to maintain. It really takes somebody with a passion to do it. And just as an addendum to the concept of animatronics, these guys work off of pneumatics as well. So they're pumped with air. You need...

more technology than just electricity and gears to get them going. Yeah, and I would imagine a lot of patience and technical know-how, too, to keep them running. It does, but oddly, it doesn't have to be somebody with a lot of experience, and our story is a perfect example of that because a young man named Ryan who visited us when he was eight years old, who had an early interest in Chucky, came back eight years later

and asked us because at that point our Chucky's were just on display and he asked us if we would allow him to get them back into running order. Whoa. Yeah. I mean, it took a lot of arm twists and we basically said, yes, please. Yeah, I bet. Yeah. Right. And Ryan single-handedly did it. I mean, he, he said, okay, I need these parts over here. We ordered them. No problem. Some of them we had to get off of eBay because they were difficult to find elsewhere, but he

He got them going all by himself. And now he's a senior in high school. Great guy. And apparently he has his own Chucky team in his own bedroom. But we're glad to have ours as well.

Well, it's time for a quick break. Our guest is Ross Brackman. He's director of the American Treasure Tour Museum, housing one of the largest collections of animatronics in the country. And when we come back, we're going to talk more about the recent wave of nostalgia, bringing back these charming, albeit sometimes creepy, animatronic bands back into the spotlight. Stay with us.

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Hey, welcome back to Business Wars. Ross Brackman is the director of the American Treasure Tour Museum located just outside of Philadelphia. It features toys, animatronics, and knickknacks that'll make you feel like a kid again. Ross, this sounds like so much fun. How did you get into this business? Basically by luck and persistence. The first time I came here was as a visitor, and I saw all of the Nickelodeons, the classic cars, the

of course, the animatronics, which are very seductive. So be careful when you get here.

I just came at a time when they needed people to come in to start giving private tours. And I guess they liked what I was doing well enough that they kept me coming here. So this really speaks to the passion that this stuff incites. I mean, are you more into the nostalgia or more into robotics or what is it that draws you to this? Well, I am kind of an addict of popular culture personally. So I

I also have an obsession with visiting museums all over the place. So a museum where you can come in and feel happier leaving is a very rare thing in this world because most of them deal with pretty heavy subjects. And that's not what we do here. So you come in, you listen to the automatic music machines, the Nickelodeons, the band organs, the carousel music, things like that.

And then you also take a tram ride around the collection because it's over 100,000 square feet. And there's a definite sense of chaos when you come here, which I say that in the best possible way because it is just audio and visual saturation. Yeah, that's my favorite kind of place. I love that. I love that. Well, what is the consensus here? Are these things more creepy or is it more endearing or is the nostalgia factor maybe all the above?

Well, definitely it's all of the above. But what part of the fun of working here is and going around with the folks on the trams is watching their reactions because you can't be creeped out by Sesame Street, in my humble opinion. I mean, you see those and they just kind of bring a smile, but you see the little babies that are supposed to be selling soap and they're just kind of creaming their necks and just looking scary and clowns. It's a 50-50. You get

people who love clowns and you get people who are just terrified the second they see them. That's cool. What kind of visitors are you getting? I mean, I would think that in a way you'd be getting mostly older folks nostalgic for, you know, the sights and sounds and toys of their youth. But I

Actually, I hear you get a lot of younger folks in the door, like teens and younger. What do you think's going on there? Well, everybody can connect to different elements of popular culture. And that is part of the fun of this place. There was one day there was, we have an expo center right down the street from us, and they were doing an oddities and curiosities expo. And so we had the folks coming from there to check out our animatronics and

maybe come in with a sense of irony or recapturing their youth. So while they were coming in, we had a group of seniors who were leaving, having reconnected with their favorite cars from when they were kids, that kind of a thing. So one of the fun things that I enjoy is when we get a family of three generations who come in and the grandparents are loving the music and

And the parents might be enjoying the movie posters from Die Hard or Pulp Fiction or whatever may have been something that they really connected to when they were in their teens or 20s. And the little kids might love Chuck E. Cheese or...

The stuffed animals that we have all over the place. But bottom line, they're just trying to make you happy, whichever they are. Well, now, see, personal story here, because I thought that maybe one of the reasons you were getting more younger people was because of something that my own son has gone through. We did the whole Chuck E. Cheese thing. And he wasn't really interested in the animatronics. I'll tell you what turned him on the animatronics. This video game.

Right.

This is Bonnie, Foxy, and Chica. Everyone, this is Mike.

Would you like a pizza with that? How have games like that opened the door for a new generation of appreciation for animatronics? This was extremely popular. Oh, and I think it still is. And I know that the movie was hugely successful, like far more than even the companies that produced it expected. And I think it's, well, I don't know how much of the backstory behind the making of the video game in the movie, you know, but Scott Cawthorne

created video games with a Christian orientation around them. And one of the games was called Chipper and Son's Lumber. And Chipper had this

look that reminded people of animatronics. And so Scott got a lot of flack for making a creepy automaton basically, or animatronic for the game. And he was like, fine, if that's what you think, I'll give you a real creepy automaton. So he became a billionaire in the process too. Absolutely. And I think it's kind of like clowns and everything else. You have fond memories of a clown as a kid, or you have fond memories of a video game as a kid. And

And then as an adult or as you get older, you get to, I don't know, see the sinister side of it. So you can enjoy the innocence as well as the creepiness. And so I think automatons, partly because most people don't understand how they work,

And I'm certainly part of that. So there's an element of mystery to them. But I think that's definitely alluring. And most people who have been to Disney World are impacted, whether it's through It's a Small World or Pirates of the Caribbean, like this magic of these characters that very obviously aren't human, but they're moving like humans. Like there's just a mysticism about it. Has this translated to more teens, tweens, and 20-somethings coming to the museum? Well, I mean, we understand...

where it's coming from as far as, you know, the allure. But most definitely, we do see people coming in partly to see Chuck E. Cheese as these characters that they remember from their childhood, but also imagining maybe that they have knives in their hands. And they don't. Ours are very friendly. They will only sing to you if you're lucky, but you'll never see them try to kill you, I promise. Yeah, but these are the OGs. This is what it came from. So it's...

Something else, too. The Rockafire Explosion Band from the former Showbiz Pizza also appears to have had a bit of a resurgence. There's something called BillyCon, where fans from across the U.S. converge on Billy Bob's Wonderland in West Virginia to celebrate, well, Billy from the Rockafire frontman. Just how deep does this whole animatronic subculture run?

Well, again, I think most of the animatronic subculture is the same subculture as Halloween. I think that is the most straightforward connection because you go to Halloween conventions and things like that, and they're always trying to one-up each other with their sophisticated animatronics. And, of course, you go to the Home Depot either at Halloween or Christmastime, and they have all of these things.

10-foot-tall skeletons now that move. And it's all basic technology compared to what you see at Chuck or Disney World. But people just have a genuine fascination with mechanical devices that they don't understand. And I think that goes also to the fact that digital is so powerful now. Like, there's no getting a sense of...

how computers work unless you are in that field or you just are obsessed with it. You work with your phone, you know how to use it, but if it breaks, you have to send it to a specialist.

With mechanical, you can see the gears running. You can see the belt going. And I think that makes it more accessible for people. Now, how can folks visit your museum? Well, we are open Friday, Saturday, and Sunday. And we are located just about five, maybe 10 minutes from the Valley Forge National Park. So we're really not far at all from Philadelphia. Right off the highway, we're actually in an old BF Goodrich tire factory. So...

Maybe not too pretty from the outside, but the folks who used to work at the Goodrich plant who have come to see us here say that it's a lot nicer now than it was when they were making tires. Yeah.

And I would think a whole lot more fun, too. Ross Brackman, thanks so much for joining us on Business Wars. Well, thank you for having me. It's been a pleasure. Ross Brackman is the director of the American Treasure Tour Museum in Oaks, Pennsylvania, just outside Philly. You can pay him a visit or follow him on social media to stay up to date on the latest treasures on display.

Next time on Business Wars, as an ailing Disney struggles to recover from the COVID pandemic and a run of movie misses, a billionaire activist investor seizes the moment and goes on the attack. You won't want to miss it.

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From Wondery and Dr. Seuss, from high atop Mount Crumpet, tis the Grinch Holiday Podcast. Tonight's special guest, he's the big mouth behind Big Mouth, and you can see him in the Christmas blockbuster Red One, in theaters and available to stream on Prime Video now, Funny Man News!

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