cover of episode Starbucks' Bitter Brew | The Founder's Curse | 1

Starbucks' Bitter Brew | The Founder's Curse | 1

2025/5/7
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Business Wars

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Ed Markey
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Howard Schultz
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Howard Schultz: 我致力于创造一个尊重和重视每位员工的公司,这源于我父亲因工受伤后被解雇的经历。我不认为需要工会来保护员工,因为我已经为所有员工提供了股票期权和医疗保障。我理解员工在疫情期间的压力,并承诺做出改变。如果员工对星巴克不满意,可以选择去其他公司工作。工会是外部势力,试图破坏公司的未来,我们需要重新构想星巴克的顾客体验、员工体验和企业文化。星巴克没有违反法律,工会并非解决问题的唯一途径,他们提供的福利不如星巴克。 David Brown: 舒尔茨将员工放在首位的承诺与星巴克与员工的冲突形成对比。疫情期间,员工承受了巨大压力,公司和顾客都没有充分重视他们的困境。舒尔茨承认星巴克在疫情期间对员工的关怀不足,并承诺改变。 Jim Cramer: 星巴克在凯文·约翰逊离职一年后仍未做好接班计划,这令人费解。 Ed Markey: 星巴克员工需要法律保护,而不是依赖于舒尔茨的个人道德感。他们需要工会来维护他们的权益。 Bernie Sanders: 星巴克违反了联邦劳动法,需要承担责任。

Deep Dive

Shownotes Transcript

It's 2021 and Starbucks workers are experiencing post-pandemic exhaustion. For the first time, baristas and others seem poised to vote to form a union. To head that off, Starbucks legendary CEO, Howard Schultz, comes out of retirement. He promises to lead Starbucks back to its employee-friendly, community coffeehouse roots. But workers aren’t buying it. Soon, Schultz will be called to the carpet in Congress. The nation’s top coffee chain is in an existential crisis. 

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