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cover of episode Salesforce & IBM: Revolutionizing Experiences with Generative AI

Salesforce & IBM: Revolutionizing Experiences with Generative AI

2023/11/28
logo of podcast Smart Talks with IBM

Smart Talks with IBM
AI Deep Dive AI Chapters Transcript
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Matthew Candy
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Susan Emerson
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Susan Emerson：Salesforce运用生成式AI，不仅提升了自身产品，也促进了数据分析和AI的更广泛应用。企业在扩展生成式AI应用时，主要关注数据安全、可信度和减少模型的错误。生成式AI可以通过提升客户服务和销售效率来改善业务成果，并通过自动化简化工作流程。未来，生成式AI将改变人们与工作系统交互的方式，使其更加自然和便捷。保持创造力需要适当的休息和放松。 Matthew Candy：IBM在生成式AI领域的策略涵盖技术研发、咨询服务和自身业务转型三个方面，并与Salesforce等合作伙伴紧密合作。企业对生成式AI的应用正从实验阶段转向大规模采用和整合，重点关注业务成果和具体用例。企业扩展生成式AI应用时，需要关注治理、数据、环境责任等因素。未来，生成式AI将极大地提高员工的工作效率和创造力，类似于ATM机对银行业务的影响。将生成式AI与用户体验相结合，才能充分发挥其变革潜力。与合作伙伴合作能够带来更多视角，从而激发更大的创造力。企业需要关注AI的合规性问题，特别是国际法规和行业规范。

Deep Dive

Chapters
Susan and Matt discuss their personal journeys into the field of generative AI, highlighting the natural progression and the broader implications of incorporating AI into business operations.

Shownotes Transcript

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce & Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting. 

They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.

Visit us at: ibm.com/smartalks)

Read more about elevating experiences in the CEO’s Guide to Generative AI) from the IBM Institute for Business Value.

This is a paid advertisement from IBM.

See omnystudio.com/listener) for privacy information.