In this episode, Lech Guzowski talks to Sam Valentine, the Employee Experience, Listening and Culture Lead at Miro, about effective organisational listening. They discuss the difference between surveys and listening, and the importance of understanding the drivers of performance. Sam shares his working definition of listening as collecting strategic data from people to help drive performance. They also talk about the challenges involved in implementing effective organisational listening and the importance of taking action based on the data collected. Key takeaways:
we need to move beyond surveys
focus on listening to a specific problem to solve
empathy and humanity are vital in the listening process
SELECTED LINKS FROM THE EPISODE
Episode show notes)
Sam’s LinkedIn)
Miro website)
Culture micro-practices)
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Hosted and produced by Lech Guzowski at human culture design
human culture design)
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