In this episode, I welcome Dane Espegard into the studio.
The best service ensures that customers feel heard at every turn
Shooting for progress rather than perfection is a key way to focus on continuous improvement
Stretch goals are great ways to move beyond what we think of as possible
Taking the time to dream helps elicit passion and big ideas (and small important ones)
https://daneespegard.com/)
https://daneespegard.com/freegift/)
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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