In this episode, I welcome Dustin Dale into the studio to discuss leadership and service.
The best customer experiences are transparent and straightforward
Great communicators tailor their messages to their employees to drive understanding
If you want to improve your recruitment and retention you must dig into what is causing people to leave
The pandemic shifted our mindset into more of a me focus rather than a team focus
It's time for the great service comeback!
Visit Dustin: https://www.beyondeveryhorizon.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/)
YouTube: https://www.youtube.com/c/RecipeforserviceNet)
Twitter: https://twitter.com/ServiceRecipe)
Instagram: https://www.instagram.com/recipeforservice/)
Tik Tok: https://vm.tiktok.com/owrTbL/)
Facebook: https://www.facebook.com/tonyjohnsoncx/)
Music: http://www.bensound.com)
