In this episode, I talk about breaking your customer service strategy down into behaviors you can train, measure, and coach on each day.
Make sure you have an intentional steps of service plan for your team
Take action on your Voice of the Customer (VOC) information
The details of your business and website tell a story about your brand and customer focus
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/)
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