In this episode, I share a bit about the current state of customer service in the market, particularly with Disney here in Central Florida. I also share my proven method of service recovery and issue resolution.
Listen and Empathize with your customers when there is a probelm
Empathize and Aplogize or Acknoledge the problem
Resolve the issue and Notify leadership so that the solution is scaled and the issue is not repeated
It's time for the great service comeback!
https://www.igniteyourservice.com/)
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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