In this episode, I talk about the 3 principles to creating a customer focused culture.
Great companies reduce gap between expectations and realty when it comes to customer service
You can create raving fans by adding value and connections with customers before and after the sale
When you deliver on your promise consistently and honestly, you will build trust with your customers
Minimize pain to your employees so they pass that ease along to customers
Learn more about Jason at https://www.jasonsbradshaw.com/)
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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