Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field.
**— YOU'LL LEARN — **
The FBI 8 negotiation skills you can use at work
Why yes is the last thing you want to hear
The two words that immediately transform a negotiation
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**— ABOUT CHRIS — **
Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.
• Chris’s company: Black Swan Group)
• Chris’s Book: Never Split the Difference)
**— RESOURCES MENTIONED IN THE SHOW — **
• Book: The Obstacle is The Way) by Ryan Holiday
• Book: *The Culture Code *by Daniel Coyle)
• Book: Start with No)* *by Jim Camp
• Research: Marshmallow Challenge)
• Newsletter: The Edge)
• Prior episode: 016: Going for No with Andrea Waltz)
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