We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
医
医生
小
小郑
老郑：作为一名资深医生，我深知医患关系的重要性。尽管总体医患关系平稳，但潜在的矛盾和认知偏差依然存在。我分享了我被投诉的经历，这通常源于患者对就诊环境的不满、对医学知识的欠缺以及对检查结果的期望与现实不符。我认为，改善医患关系需要医生耐心沟通，同时患者也应努力理解医学的复杂性，并对诊断过程抱有合理的预期。
小郑：我认为医患之间建立互相尊重的关系至关重要。患者在就医时应努力清晰表达自己的病情，同时借助AI等工具辅助检查。通过普及医学知识，增进相互理解，才能有效缓解医患矛盾，实现更顺畅的沟通。
Deep Dive
This chapter explores the challenges of doctor-patient communication, using the example of a doctor's complaint. It discusses the low cost of complaints and the impact on the doctor's performance evaluation. The reasons for complaints are analyzed, including the patient's negative experiences and lack of medical knowledge.
- Hospital complaints are frequently filed, impacting doctor performance.
- Many complaints stem from emotional responses or dissatisfaction with service, not necessarily medical errors.
- The complaint process is described, including investigation and response.
Shownotes Transcript