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cover of episode Managing Complications: How to Protect Your Reputation and Business

Managing Complications: How to Protect Your Reputation and Business

2025/3/3
logo of podcast Dentist Profit Playbook - Dr Harry Singh

Dentist Profit Playbook - Dr Harry Singh

Shownotes Transcript

  • Introduction

  - Why managing complications is crucial for credibility.

  • Common Aesthetic Complications

  - Bruising, asymmetry, allergic reactions.

  • How to Handle an Unhappy Patient

  - Steps to de-escalate and find solutions.

  • When to Offer a Refund or Corrective Treatment

  - Legal and ethical considerations.

  • Damage Control: Protecting Your Reputation

  - Managing negative reviews professionally.

  • Final Takeaway

  - Complications are inevitable, but your response defines your business.