🎙️ What if You Had to Live with Your Customers 24/7 ?
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Dive into 'What if You Had to Live with Your Customers 24/7,' where Paul Rutter, a seasoned customer experience maestro from the cruise industry, shares the profound impact of 24/7 customer and colleague relationships. With decades of experience, Paul reveals how constant proximity reshapes service delivery, team dynamics, and the very fabric of customer relationships. This episode is a deep dive into the art of creating unforgettable customer experiences, managing crises with empathy, and building loyalty that lasts. Discover Paul's actionable strategies for exceeding expectations, fostering genuine connections, and transforming challenges into opportunities for memorable service. Join us to learn how living with your customers and coworkers can revolutionize your approach to customer service and team collaboration.

For more strategies on cultivating lasting customer relationships and ensuring your customers always choose you first, check out Paul's books on Amazon or visit his website at https://www.paulrutterspeaks.com/) .

Don't miss out on this insightful journey into the heart of customer value management—perfect for Customer Value Managers seeking to make a significant impact in their organizations.

🌟 Timestamps: [00:00:00] - Introduction to Paul Rutter and CVM Stories Podcast [00:01:38] - Paul's Journey into the Cruise Industry [00:07:26] - Living with Customers: A Unique Cruise Industry Perspective [00:10:35] - Creating Exceptional Experiences on Cruise Ships [00:21:31] - Handling Customer Complaints and Expectations [00:26:34] - Is the Customer Always Right? [00:37:08] - Building Team Empathy and Customer Loyalty [00:47:45] - Crisis Management and Communication [00:54:32] - Paul's Proudest Moments and Career Reflections [00:59:55] - Book Recommendations by Paul Rutter

📚 Book Recommendations by Paul Rutter:

1. "Repeat Business Inc: The Business of Staying in Business)" - Book by Paul Rutter. This book is essential for anyone aiming to boost customer retention and loyalty. Paul provides 50 practical tips and strategies to create a business environment where customers are eager to return.

2. "You Can't Make This Ship Up)" - Book by Paul Rutter. Beyond its entertaining stories, this book offers deep insights into customer service excellence, crisis management, and how to create experiences that customers will never forget. It’s a valuable resource for understanding how to apply these lessons in any business setting to enhance customer value.

🔗 For more insights and episodes, visit the website: www.cvmstoriespodcast.com)

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#CustomerService #CustomerExperience #CustomerValueManagement #CustomerRetention #BusinessStrategy #CustomerLoyalty #ServiceExcellence #Leadership #Management #Hospitality