Surviving a Hostage Situation - Chad Lowe on Motivation
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"It's going to be ok." Chad Lowe wondered if he would ever find out the gender of his unborn baby or ever see that baby born. The individual that had brought a gun into Chad's bank made him question if he would be going home that evening or not. But when his employee asked if they were going to survive or not, he reassured her that everything would be okay.

In this episode, Chad Lowe shares the harrowing tale of the hostage situation, the SWAT team and the aftermath that he and his employees had to endure and the mindset he used to carry on.

Chad Lowe is the assistant Vice President of Operational Training for BancFirst), one of Oklahoma's largest and highest rated financial institutions. Chad has been with the company since 1999 and his job mainly includes leading in-person and e-learning modules to the company's 1500+ employees. He also assists with technical writing, software documentation, and testing of software updates.

Show notes at http://hellotechpros.com/chad-lowe-motivation/) Key Takeaways

• Think about end-user customization when designing software
• Have protocols in place for the "statistically unlikely"
• Do your best to remain calm in a situation where there is no protocol
• Even when you fear the worst, remind everyone (including yourself) that it will be okay
• Despite what's happening to us, we still have commitments
• Good things will happen to you if you're doing a good job
• Despite what's happening to us, we still have commitments
• Don't ever give up

Resources Mentioned

• Horizon banking software by FIS)
• Foxtrot Software by EnableSoft)
• Moodle LMS)

Sponsors This episode of Hello Tech Pros is sponsored by

ScrumBrawl

ScrumBrawl is a fast paced, extremely chaotic board game where fantastical creatures vie for supremacy within the Arena, a 20x20 battle pit where dragons, hydras, golems and tiny tiny chickens score goals by maneuvering magical orbs into portals or fighting other creatures to the death. (Sorry chicken)

ScrumBrawl is the product of VicTim Games and you can listen to the backstory of this indie board game by going back to Hello Tech Pros episode 28 where I interview Tim Bugher, one-half of VicTim. We talk about the original concept, the product design and the upcoming expansion set. That’s Hello Tech Pros episode 2-8.

But wait, there’s more! I am giving away a copy of the game to one lucky listener. To qualify, leave a review for Hello Tech Pros on iTunes or Stitcher Radio (or both) and send me an email with the screenshot to chad [at] hellotechpros.com. At the end of the month, I’ll randomly select one entry and send them a copy of ScrumBrawl board game.

Once again, leave a review for Hello Tech Pros on iTunes or Stitcher Radio (or both) and send me an email with the screenshot to chad [at] hellotechpros.com.

ScrumBrawl. Fantastical, brutal, fun. About Hello Tech Pros Hello Tech Pros is the daily podcast that interviews business professionals who work with technology and discuss Motivation, Productivity, Leadership, Technology, People, Entrepreneurship and Being Unplugged.