Background: A big issue with vaccine distribution today is little consistency – some people are going to other states in order to get vaccinated faster, not to mention the inability to easily reach your pharmacy’s regular customers with information that’s important to them.
Challenge: This presents challenges for pharmacies (as well as doctor’s offices and hospitals) as there are:
Record call volumes
Patient confusion
Misinformation
Challenges ensuring patients keep appointments for vaccinations
Solution: Technology solutions can offer easy:
Voice mail, e-mail and texting of information to help eliminate confusion
Proactive outreach to vaccine candidates to schedule appointments
Pre-vaccine appointment communications
Educational follow-up after first vaccine appointment
For more background on this topic, TalkDesk just released a new Vaccine Administration Solution:
https://www.businesswire.com/news/home/20210126005286/en/Talkdesk-announces-Small-Business-Lending-Solution-and-Talkdesk-Vaccine-Administration-Solution-to-support-COVID-19-relief-and-recovery
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