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cover of episode Bennett Sung - HR Tech 2024 - AI's Current and Future Role in HR

Bennett Sung - HR Tech 2024 - AI's Current and Future Role in HR

2024/12/17
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Bennett Sung:人工智能在帮助HR处理大量候选人方面发挥着重要作用,但同时也面临着算法偏差的挑战。为了避免不公平的结果,人工审核AI生成的筛选结果至关重要。此外,简历和招聘需求本身可能存在缺陷,这也会影响AI筛选的准确性。 在HR领域的AI应用方面,与招聘领域相比,其发展速度更慢,更谨慎。这主要是因为HR部门需要与IT部门以及CFO合作,建立长期有效的商业案例,以获得AI技术投资。HR部门需要关注AI技术带来的风险,特别是员工未经IT部门知情的情况下使用AI工具所带来的数据泄露风险。 工资透明化是HR领域的一个重要趋势,它在一定程度上促进了招聘的公平性,但也可能影响候选人的筛选。在招聘过程中,除了基本工资,还应考虑员工的整体薪酬,包括福利、401k等,才能更好地吸引和留住人才。 Bennett Sung认为,2026年才是HR部门大规模采用AI技术的年份。目前,许多HR部门虽然希望通过AI提高效率,但缺乏相应的投资。AI技术与传统软件不同,需要进行更严格的测试和验证,以确保其决策与人工决策一致。 AI agent技术是未来HR技术发展的一个重要方向,它可以主动识别和解决组织系统中的差距,提高数据完整性,并简化员工参与流程。AI agent可以帮助员工完成一些日常任务,例如填写W-4表格、报销等,从而提高效率。 David Turetsky:与Bennett Sung讨论了AI在HR领域的应用,以及工资透明化对招聘的影响。 Dwight Brown:参与了本次讨论。

Deep Dive

Key Insights

Why is the relationship between HR and finance important for AI adoption in HR?

The relationship between HR and finance is crucial because CFOs hold the purse strings and require a strong business case for technology investments. HR needs to partner with CFOs to build a case that shows how AI can create revenue or reduce costs, ensuring long-term support and investment.

Why is pay transparency considered a game changer for recruitment?

Pay transparency levels the playing field by giving candidates a clear understanding of their potential earnings. It can be used as a strategic recruitment tool to attract candidates and reflect a company's culture of openness and trust. It also helps in screening candidates based on their salary expectations.

Why is 2026 predicted to be the year AI breaks into HR in a major way?

2026 is predicted to be the year AI breaks into HR in a major way because many organizations still haven't made basic AI investments. There's a need for more scalable solutions, and current AI tools require extensive vetting and testing to ensure they meet business needs. The timing and readiness of organizations are key factors.

Why is succession planning important as baby boomers retire?

Succession planning is crucial as baby boomers retire because it ensures that organizations can fill critical roles and maintain continuity. With a significant demographic bubble leaving the workforce, companies need to focus on retaining talent and developing the next generation of leaders to avoid gaps in leadership and expertise.

Why are AI agents seen as a promising solution for HR tech stacks?

AI agents are seen as a promising solution because they can proactively identify and address gaps in organizational systems, such as compliance issues and data integrity. They can automate routine tasks, improve data accuracy, and enhance employee engagement by providing personalized assistance, making HR processes more efficient and effective.

Chapters
This chapter explores the complexities of AI in applicant tracking and recruiting, highlighting the challenges of bias, the need for human review of AI recommendations, and the imperfections of resumes and job requisitions. It also discusses the importance of inclusive language and the need for a clear process for collecting job requirements.
  • AI is helping with candidate volume but still struggles with accuracy and bias.
  • Human review of AI recommendations is crucial to avoid biased decision-making.
  • Resumes and job requisitions are often flawed, requiring input from both recruiters and hiring managers.

Shownotes Transcript

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Bennett Sung, Strategic Marketing Advisor at Restworld and Fractional CMO at MeBeBot, joins us in this episode to explore AI’s current and future role in HR. He talks about where AI best fits within existing HR tech stacks and shares exciting prospects for AI implementation, while also considering how pay transparency is transforming recruitment strategies.

This conversation took place at the HR Tech 2024 conference in Las Vegas. 

[0:00] Introduction

  • Welcome, Bennett!
  • Today’s Topic: Exciting Prospects for AI Implementation

[7:36] How will AI fit into existing HR technology stacks?

  • HR’s evolving relationship with finance may include learning to “follow the money”
  • The increasing intersection of HR and IT through new data governance requirements

[15:51] Will pay transparency be a game changer for recruitment?

  • Leveraging total compensation statements as strategic recruitment tools

[21:31] Will 2025 be a breakthrough year for AI in HR?

  • Financial investment enabling HR to “do more with less” through AI
  • The importance of succession planning as baby boomers exit the workforce
  • The emerging potential of AI agents

[39:45] Closing

  • Thanks for listening!

Quick Quote

“Following the money is important for HR to master . . . to build business cases for the long term.”**Contact:**Bennett's LinkedIn)David's LinkedIn)Dwight's LinkedIn)Podcast Manager: Karissa Harris)****Email us!)****Production by Affogato Media)